Senior Manager, Clinical Information Systems

Scarborough Health Network • Toronto, ON

2d • Onsite

About The Position

The Senior Manager, Clinical Informatics provides operational leadership for the optimization, sustainment, and adoption of SHN’s clinical information systems, with a primary focus on Epic. Reporting to the Director, Clinical Information Systems, this role leads teams responsible for Epic system configuration, optimization, training, super user enablement, business analysis, and project delivery. The position supports SHN in a post‑implementation, steady‑state environment and ensures alignment with the Digital Services roadmap. The Senior Manager, Clinical Informatics represents SHN at ENHANCE Ontario (EO) forums and supports the execution of regional initiatives at the local level.

Requirements

• Undergraduate degree in a health discipline, informatics, information systems, or a related field
• 5+ years of progressive experience in clinical informatics or healthcare IT
• Demonstrated people management and operational leadership experience
• Hands‑on experience with Epic build, optimization, or support in an acute care environment
• Strong understanding of clinical workflows, change management, and digital adoption

Nice To Haves

• Master’s degree
• Epic certification(s)
• Experience participating in regional Epic collaboratives
• ITIL certification

Responsibilities

• Lead and manage Clinical Informatics staff, including clinical informatics specialists, trainers, coordinators, and students
• Establish and manage operational priorities aligned with organizational strategic priorities and Digital Services roadmaps
• Provide oversight of clinical informatics ticket intake, triage, prioritization, and escalation in partnership with Digital Services and ENHANCE
• Oversee performance management, staff development, and workload planning
• Promote a culture of accountability, service excellence, and continuous improvement
• Lead workflow optimization initiatives across inpatient, ambulatory, and ancillary domains
• Oversee local Epic build, configuration, testing, and deployment activities
• Ensure system changes are clinically validated and aligned with best practices and regional standards
• Partner with clinical and operational leaders to identify and prioritize optimization opportunities
• Provide leadership for end‑user training strategies and refresher education
• Lead and sustain the Clinical Informatics Super User Program
• Monitor system adoption and incorporate feedback into ongoing optimization and training plans
• Ensure high‑quality clinical and business analysis to support system enhancements
• Translate clinical and operational needs into functional and technical requirements
• Act as a trusted informatics partner to clinical and operational stakeholders
• Lead Clinical Informatics‑led initiatives from planning through execution
• Partner with the Project Management Office (PMO), Enterprise Transformation Office (ETO) and Digital Services on governance and delivery
• Support effective change management, documentation, and communication
• Represent SHN at ENHANCE Ontario tables and working groups
• Coordinate local readiness and execution of regional initiatives
• Ensure regional standards and priorities are incorporated into local operations

Benefits

• Defined Benefit pension plan through the Healthcare of Ontario Pension Plan
• Comprehensive insured benefits package including health and dental benefits
• New Graduate Initiative Enroute Program
• Critical Care Sponsorship Program
• Employee Discount and Incentive Programs
• Employee and Family Assistance Program (EFAP), along with other comprehensive wellness offerings, including our Spiritual Care team of registered psychotherapists for spiritual, religious or emotional care; mental health supports; and on-site wellness rounding
• Recognition events
• Leadership Development and Learning Programs
• Tuition Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager