Senior Manager - Clinical Change Adoption & Readiness

CVS Health•Hartford, CT

2d•$82,940 - $182,549

About The Position

The Sr. Manager of Clinical Change Adoption and Readiness will support transformational and operational priorities across the organization by strengthening change management through change readiness, adoption planning, stakeholder engagement, and implementation support across complex initiatives. This role partners closely with business, technology, operational, and communications stakeholders to improve how change is understood, supported, and adopted across impacted teams. A significant portion of the role is dedicated to helping OneCM and related transformation efforts move forward through structured change planning, readiness checkpoints, stakeholder alignment, Pioneer team network engagement, feedback integration, and adoption support. Success in this position requires strong cross-functional coordination, change management discipline, business acumen, leadership-facing communication, and the ability to influence progress and readiness without direct authority.

Requirements

7+ years of experience in Change Management, project management, program management, communications, Change management communications, Behavior Change, or a related field
Experience leading complex cross-functional projects or workstreams from planning through implementation and creating a behavior reinforcement strategy
Experience working across multiple teams or business functions to drive communication clarity, alignment, and implementation outcomes utilizing the change continuum
Experience supporting change-related communications, Clinical staff experience, leadership communications, or organizational communication planning
Experience assessing change impacts, readiness needs, stakeholder concerns, and adoption risks across initiatives
Experience developing readiness plans, stakeholder engagement approaches, and practical adoption support strategies
Experience preparing leadership-facing materials, reporting, and summaries related to change progress, readiness, and support needs
Experience coordinating across business, PMO, technology, operational, and communications stakeholders to move work forward
Strong analytical, organizational, and critical thinking skills
Strong systems thinking and the ability to connect change-related work to broader business goals and implementation outcomes
Demonstrated ability to influence cross-functional stakeholders and drive alignment without direct authority
Strong verbal and written communication skills, including the ability to summarize change-related activity clearly for leadership audiences
Ability to navigate ambiguity, organize complex work, and drive clarity across competing priorities
Ability to facilitate stakeholder discussions with sound judgment, empathy, and clear communication
Bachelor’s degree, or equivalent experience, preferably in Business, Healthcare Administration, Operations Management, or a related field.

Nice To Haves

Experience in healthcare, managed care, operations, transformation, or similarly complex matrixed environments
Experience supporting large-scale transformation initiatives involving business and technology partnership
Experience with change management, stakeholder engagement, readiness tracking, or adoption planning tools and methods
Change management certification, PMP, or related certification preferred

Responsibilities

Lead change management readiness and adoption planning across complex transformation initiatives, including OneCM-related workstreams
Assess change readiness, current state adoption and identify resistance across impacted clinical teams
Oversee Pioneer SME teams across lines of business support early engagement, readiness, adoption, and feedback gathering across impacted areas for Medicaid, Medicare, and Commercial lines of business
Develop and maintain change management plans, clinical engagement approaches, and adopt strategies that support behavior change
Translate strategies, learnings, activities into practical clinical change management playbooks
Create various feedback loops and identify barriers to adoption, areas of resistance, and readiness gaps, and translate them into practical support plans and mitigation actions
Help ensure change management readiness activities are sequenced appropriately alongside project and implementation milestones
Partner with clinical operation stakeholders to align on change impacts, support needs, and readiness priorities
Build and maintain strong working relationships across impacted teams to improve engagement, trust, and follow-through during periods of change
Build and maintain feedback loops through Pioneer teams, champion networks, and stakeholder engagement channels to improve readiness planning and adoption support
Partner with Learning and Performance for ongoing planning, readiness actions, and implementation support
Facilitate discussions that clarify clinician concerns, readiness risks, and support needs across complex, cross-functional initiatives
Help ensure leaders and impacted teams have the context, support, and alignment needed to move through change effectively and create playbooks for ongoing support
Support broader feedback loops that bring stakeholder input into change planning and implementation decisions
Coordinate change-related activities such as readiness for change using the AKDAR modality, readiness checkpoints, stakeholder follow-up, training support alignment, and implementation support planning
Partner with project and business teams to ensure change-related deliverables are visible, organized, and aligned to broader program timing
Support issue triage and action planning for readiness, adoption, or change-related concerns that could affect delivery
Help translate broader program direction into practical change actions for impacted stakeholder groups
Reinforce follow-through across workstreams so change support remains coordinated and actionable
Prepare concise leadership-facing updates that summarize readiness status, adoption risks, common resistance themes, and support needs
Support the development of feedback loops through communication trackers, and communication-readiness activities that reinforce visibility into progress and resistance
Help translate feedback loops into gaps/gains reporting with clear signal for leadership discussions to and build leadership playbooks
Support the development of reporting, status summaries, and change-readiness views that improve visibility into adoption progress and areas of concern
Surface change-related risks, dependencies, and support needs in a way that supports timely leadership awareness and decision-making
Identify opportunities to improve change planning, readiness tracking, stakeholder engagement, and adoption support across initiatives
Help refine tools, templates, and ways of working that improve the consistency and effectiveness of Change Management support
Translate lessons learned and feedback into practical improvements that strengthen future readiness and adoption efforts
Support a more structured, repeatable approach to change readiness and stakeholder support across the portfolio