Sr Manager Change & Business Readiness

Johnson & Johnson Innovative Medicine•Hopewell Township, NJ

1d•Onsite

About The Position

The Senior Manager – Change & Business Readiness plays a critical leadership role within the CEBA (Change, Engagement & Business Adoption) Release Model, owning the successful end-to-end adoption and business readiness of complex transformation releases aligned to the Deliver function. Operating within our Transcend Programme (a multi-release S/4HANA & E2E Business transformation environment) this role partners with Deployment Leads and Value Stream Leaders (VSLs) to ensure seamless integration of business readiness with technical deployment, driving measurable adoption outcomes across global markets. This position is specifically focused on DELIVER capabilities, requiring deep expertise across: Logistics and Distribution, Customer Excellence / Commercial Operations, and Global Trade Services (GTS).

Requirements

10+ years experience in Change Management, Business Readiness, or Transformation roles
Proven track record in S/4HANA or ERP-enabled transformation programs
Deep expertise in Supply Chain with an emphasis on OTC / Deliver value stream, including: Logistics execution & distribution networks, Customer Excellence / commercial order management, Global Trade Services (GTS) / compliance
Demonstrated ability to: Operate in multi-release, complex transformation environments, Lead cross-functional teams and influence senior stakeholders, Drive adoption outcomes at scale, not just deliver change activities

Nice To Haves

Experience working across: Order-to-Cash end-to-end processes, Integrated supply chain and customer operations, Cross-border trade and compliance environments
Alliance Formation
Business Model Innovation
Communications Measurement
Cross-Functional Collaboration
Developing Others
Impact Reporting
Inclusive Leadership
Industry Analysis
Leadership
Operations Management
Organizational Change Management
Self-Awareness
Stakeholder Engagement
Strategic Change
Strategic Thinking
Team Management
Training People

Responsibilities

Lead and orchestrate all change, engagement, training, and adoption activities across assigned releases, ensuring full business readiness from impact assessment through hypercare. Own the adoption outcomes for the OTC value stream, ensuring readiness is driven by behavioral adoption, not activity completion.
Act as a subject matter leader for the OTC value stream, with emphasis on: Logistics execution and distribution processes, Order management and Customer Excellence, Trade compliance and Global Trade Services (GTS). Ensure change interventions fully reflect end-to-end process flows from order capture through delivery and invoicing, aligning business readiness with critical OTC scenarios.
Drive Change Impact Assessments (CIA) across Logistics, Customer Excellence, and GTS domains, translating impacts into site-level action plans and persona-based adoption strategies. Enable localisation of impacts across regions, ensuring relevance to local distribution models, compliance requirements, and customer channels.
Lead Learning Needs Analysis (LNA) and define targeted enablement strategies for roles across OTC (e.g., Customer Service, Logistics Operations, Trade Compliance). Ensure delivery of role-based, scenario-driven training tied to critical business processes and operational outcomes.
Own the business readiness component of go-live planning, including: Super User mobilisation, Final readiness validation for sites and markets, Alignment with cutover schedules and operational continuity plans. Ensure seamless transition during go-live and hypercare, minimizing disruption to customer fulfilment and logistics operations.
Lead engagement across global, regional, and site stakeholders, particularly within: Supply Chain / Logistics organizations, Commercial and Customer Service teams, Trade and compliance functions. Establish and activate Super User networks to drive adoption, coaching, and sustained behavior change.
Identify and mitigate operational risks within OTC processes, including: Distribution disruptions, Customer service continuity risks, Trade compliance exposure. Develop and oversee Business Continuity Plans (BCP) for go-live and transition phases.
Provide clear, executive-level reporting on business readiness (RAG status, risks, mitigation plans) at key stage gates. Define and track adoption KPIs linked to OTC performance (e.g., order accuracy, fulfilment performance, compliance readiness).