Business Change Analyst

D.R. Horton•Austin, TX

About The Position

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. D.R. Horton, Inc. is currently looking for a Business Change Analyst. The right candidate will work with the business and technology teams within DHIFS/D.R. Horton, Inc. to build awareness, desire, knowledge, ability, and reinforcement of change throughout the lifecycle of business change management. Will oversee implementation of assigned strategic projects and consult DHIFS leadership on all matters of business change management.

Requirements

High school diploma or general education degree (GED)
5+ years of related mortgage experience
3+ years of project or change management experience
Excellent written and verbal communication skills
Strong listening skills to gain understanding of business needs, communicating to all levels of the organization verbally & written, presenting information, ideas and solutions in an effective manner
Ability to determine impacted stakeholders, host stakeholder meetings and driving consensus
Strong conflict resolution skills
Ability to quickly determine off-track projects and escalate as necessary
Great analytical, critical thinking and problem-solving abilities
Ability to effectively work with customers internally & externally
Strong time management skills. Ability to successfully work on more than one project at a time and constantly reevaluate their priorities and deadlines independently and with leadership
Ability to maintain composure and professionalism at all times, including impending deadlines
Strong adaptability and capability to work in a fast-paced changing environment
Proficiency with Microsoft Outlook, Teams, Excel, Visio, Word, PowerPoint, Project/Planner

Nice To Haves

Bachelor’s degree in Business Administration, Human Resources (HR), Management Information Systems (MIS) or related technical field is preferred
Certified Change Management Professional (CCMP) is preferred
Knowledge of DHIFS system vendors is preferred

Responsibilities

Drive assigned corporate technology projects and process improvements and ensure alignment
Effectively communicate to all impacted stakeholders to build awareness, desire, knowledge, ability, and reinforcement of change
Partner with department leaders to monitor, document progress, implement solutions by effective date, and measure adoption for industry, investor, agency, regulator, and vendor change
Perform pre- and post-project ROI analysis to determine if projects delivered desire result, and if not, determine root cause
Support Business Unit Leaders (BUL) with Business Change Control (BCC) requests
Manage business messaging of enterprise-level projects while receiving business feedback for future process improvement
Manage a lessons-learned log for all projects for future enhancements to improve project success
Support the maintenance of enterprise-level business process workflow for all change and identify overlaps and gaps to drive efficiency
Deliver progress reports to the team members, executive-level staff, and project stakeholders
Perform necessary cost, risk and impact analyses for change, as applicable
Present business change management principals to DHIFS leaders, as needed
Communicate with external vendors, investors and agencies to explore future opportunities
Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
Ability to work a flex schedule as needed to meet project timelines
Ability to travel overnight