Senior Manager / Client Success (US Federal)

DXC Technology•Ashburn, VA

2d•Onsite

About The Position

DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new performance levels, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

Requirements

Bachelor's degree in a technical or business-related discipline.
15 years relevant experience
Active PMP or PgMP
Active SECRET Clearance
Must be located in the DC Metro Area and be prepared to be onsite as required.
Must be a U.S. Person due to the client being in a controlled goods program environment and complying with ITAR.

Nice To Haves

Advanced degree
AI/ML Certifications
Other relevant technical certifications
Experience managing program portfolios

Responsibilities

Manage the delivery of assigned client accounts, ensuring service levels are met or exceeded.
Work closely with Account Delivery Managers and Associates to ensure efficient account operations.
Cultivate and maintain relationships with clients to understand their needs and goals and how DXC’s various offerings can address them.
Assist in budget management and cost control for the accounts.
Collaborate with senior leadership to define and track key performance metrics.
Stay informed about industry trends and assess how they impact account strategies.
Address and resolve account-related issues and escalate as necessary.
Provide regular status updates on account performance.