Senior Manager - Client Services

Infosys•Los Angeles, NY

12h

About The Position

Infosys is seeking a Senior Manager, Client Services for its Media and Entertainment vertical. The person will lead all client interfaces within the assigned account along with Group Managers/Senior Leaders to build the account plan and will be responsible for client management based on the account plan. Usually, the Senior Manager, Client Services handles a single strategic account or part of a large account with a P&L of $50M+. The role will focus on managing and expanding relationships with leading media, entertainment, streaming, digital content, broadcasting, sports, studio, advertising/media-tech, and platform-led organizations. The individual will be responsible for selling IT services and solutions across digital transformation, AI-led services, cloud, data, customer experience, content technology, enterprise modernization, platform engineering, and managed services.

Requirements

Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education and 14+ years of experience, with strong sales/relationship management/account management experience
Significant business development and project management experience
Experience in the relevant industry/vertical, preferably within Media and Entertainment, streaming, broadcasting, studios, digital media, advertising/media-tech, sports/venue technology, publishing, gaming, or technology services.
Track record of interacting and building relationships with C-level client contacts
Hands-on experience with proposal creation and leading proposal presentations
Strong leadership, interpersonal, communication, and presentation skills
Wide variety of IT and business consulting engagement experience
Experience selling or managing services across one or more of the following areas: AI, cloud, data, application modernization, digital engineering, enterprise platforms, customer experience, cybersecurity, managed services, or media technology solutions.
Ability to operate in a complex matrix environment, partnering with delivery, consulting, solution, legal, commercial, alliance, and global delivery teams.
Candidates authorized to work for any employer in the [United States/Canada] without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Nice To Haves

MBA degree or foreign equivalent and 10+ years of experience
Knowledge of industry-specific go-to-market solutions
Good understanding of Media and Entertainment business issues and drivers, including streaming growth, content monetization, audience engagement, advertising technology, platform modernization, cost optimization, and digital operating models.
Global Delivery Model experience
Experience managing large multi-location consulting engagement teams
Track record as an Account Manager in a rapidly growing client relationship
Familiarity with hyperscaler ecosystems, enterprise SaaS platforms, media technology platforms, partner alliances, and product-led technology environments.
Ability to identify whitespace opportunities and shape proactive proposals around audience growth, content operations, productivity, cost optimization, speed-to-market, customer experience, and platform modernization.

Responsibilities

Manage client relationships, build a portfolio up to $50M+, and own the opportunity management cycle: Prospect → Evaluate → Propose → Close.
Build and expand trusted relationships across business, technology, digital, product, operations, procurement, and executive stakeholders within large Media and Entertainment accounts.
Drive growth across application services, cloud, data, AI, automation, cybersecurity, digital engineering, enterprise platforms, customer experience transformation, and managed services.
Identify and shape opportunities around Generative AI, agentic AI, content intelligence, personalization, audience analytics, workflow automation, cloud modernization, data platforms, enterprise productivity, and platform modernization.
Collaborate with all delivery stakeholders involved to ensure fulfillment of all commitments to the client, with strong focus on service quality, business outcomes, productivity, operational efficiency, and value realization.
Create the account plan including relationships required, opportunities to be pursued, price decisions, revenue forecasts, whitespace analysis, competitive positioning, renewal/expansion opportunities, and risk mitigation.
Conduct market research, competitor analysis, client presentations, estimation efforts, proposals, and negotiations.
Partner with Delivery Managers to resolve people, process, technology, or infrastructure issues impacting project delivery.
Balance multiple programs for the client, coordinating across delivery managers, consulting teams, horizontal competency units, global delivery teams, and partner ecosystems.
Drive revenues from go-to-market solutions sponsored by the business unit within the account scope, including AI-first services, cloud, data, digital experience, media platforms, cybersecurity, enterprise modernization, and cost optimization offerings.
Work closely with Solutions Leaders, Consulting teams, and Delivery teams to create customized solution pitches and ensure successful delivery, adoption, and revenue realization.
Build comprehensive account plans, including executive relationship mapping, opportunity pipeline, revenue forecasts, buying center analysis, renewal/expansion strategy, competitive assessment, and risk assessment.
Make pricing and commercial decisions within the scope of the Master Services Agreement.
Provide pre-sales proposal support for new business development beyond the assigned account scope.
Offer input for future alliances with relevant technology, cloud, SaaS, media platform, product, and ecosystem partners.
Act as a trusted advisor to clients by bringing proactive ideas around audience engagement, content operations, streaming/platform modernization, AI-led productivity, cost optimization, digital customer experience, and operational resilience.