Senior Client Services Manager
K2 Services•Los Angeles, CA
•$110,000•Onsite
About The Position
The Senior Client Relationship Manager is responsible for overseeing operations across four locations, leading a team of up to 20 employees, one manager and 3 supervisors within a dynamic law firm. This role drives operational excellence, exceptional guest experiences, and a strong culture of teamwork, accountability, and service. The Senior Manager oversees the site operations, ensuring efficient processes and high-quality service delivery. This role involves strategic planning, customer relationship management, and continuous improvement.
Requirements
- High School Diploma required; associate; bachelor or relevant work experience preferred.
- Prior experience in a supervisory capacity is required.
- Supervisory experience should include performance management, hiring, training, scheduling and other management duties.
- Proven success as a customer service manager; strong guest-focused mentality and proven ability to inspire office services, receptionist, facility and hospitality teams to deliver consistently high-quality guest service while operating independently.
- Ability to lift or move 40 lbs. or greater
- Ability to travel 25% of time for coverage/training/management oversight
- Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
- Ability to walk, bend, kneel, stand or sit for an extended period of time
Nice To Haves
- Business Innovation
- Coaching
- Communication
- Consumer Services
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Customer Service
- General Operations Management
- Proactive Management
- Problem Solving
- Professional Collaboration
- Professional Development Training
Responsibilities
- Lead and manage a team providing high-quality office services, receptionist, facility management and hospitality/conference room services
- Fosters a culture of accountability, respect, and high performance among staff
- Serves as the principal liaison between Opensity Solutions, the client’s administration and the site employees
- Provides excellent elevated concierge style customer service to all end-users at the site
- Provides onsite leadership with the Opensity Solutions team, and encourages staff development in their careers
- Develop and implement strategic plans and business innovation strategies
- Maintain outstanding organizational abilities
- Continuously looks for opportunities to increase the efficiency of our on-site operations
- Seeks opportunities to increase our capabilities and makes recommendations to the key contact
- Demonstrates proficiency in explaining all products, services, turnaround times, delivery schedules and guarantees to the client
- Recruits and interviews potential Opensity candidates for available positions at the site
- Hires, trains, manages, and evaluates all personnel assigned to the site
- Schedules personnel to ensure compliance with performance standards and makes sure contracted hours of operation are covered without incurring overtime
- Compiles, collects, and reports all data necessary to provide the client with monthly management reports
- Displays high ethical standard, integrity, work ethic, and loyalty
Benefits
- The Compensation range for this role is up to 110,000 USD per year and may be eligible for an annual bonus.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
