Senior Manager, Client Account Services

T. Rowe Price • Owings Mills, MD

20h • $101,000 - $212,000 • Hybrid

About The Position

The Client Account Services Sr. Manager is responsible for managing the end-to-end service experience for our institutional and sub-advised clients on a day-to-day basis. This role requires extensive liaising between internal and external stakeholders to customize service models to meet client requirements at T. Rowe Price. The Sr. Manager will be responsible for high-volume account-specific client inquiries, ensuring timely and accurate responses to maintain client satisfaction. Additionally, the Sr. Manager will hold regular operational due diligence meetings with these clients to maintain strong relationships and identify areas for improvement. The position is regionally focused but may involve working on client service projects from other regions as needed, forming part of the global Client Account Management function.

Requirements

• Bachelor's degree or the equivalent combination of education and relevant experience AND 8+ years of total relevant work experience

Nice To Haves

• Excellent communication and interpersonal skills with the ability to build relationships at all levels of the organization
• Familiarity with Institutional and Sub-Advised client support
• Excellent knowledge of the asset management business and investment products
• Proven ability to work in a team environment with a strong sense of urgency
• Excellent partnering skills, particularly in a client-oriented service environment
• Highly motivated with demonstrated initiative and the ability to work independently
• Ability to manage multiple, competing projects, priorities, and sensitive issues, with strong prioritization skills, decision-making skills, and excellent time management skills
• Strong verbal and written communication
• Excellent analytical skills and attention to detail, accuracy, and deadlines

Responsibilities

• Research best practices and competitive practices to develop recommendations for changes to client operations processes and protocols.
• Services the ongoing investment operational needs of complex clients, including identifying data trends and analysis to support operational needs.
• Consults with clients and addresses highly complex, nonstandard servicing requirements.
• Raises awareness and teaches others how and when to escalate issues.
• Communicates on a regular basis with highly complex and challenging clients and their service providers to deliver high-quality services.
• Monitors risk and engages in problem solving by critically questioning and analyzing practices that impact the client experience.
• Recommends process changes to client operations that will have impact across T. Rowe Price clients based on expertise and knowledge of best practices.
• Leads internal activities and initiatives designed to improve the client operations process and ensure a high-quality client experience.
• Helps develop process improvements.
• Works with internal and external contacts to identify opportunities to improve business processes and to increase the level of client service.

Benefits

• Competitive compensation
• Annual bonus eligibility
• A generous retirement plan
• Hybrid work schedule
• Health and wellness benefits, including online therapy
• Paid time off for vacation, illness, medical appointments, and volunteering days
• Family care resources, including fertility and adoption benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Manager