Client Services Account Manager

PassTime•Littleton, CO

1d•$68,000 - $78,000•Hybrid

About The Position

Leading provider of award-winning GPS solutions seeking Client Services Account Manager to support our customers. PassTime is a leading provider of award-winning GPS Solutions, headquartered in Littleton, Colorado. For over 25 years, we have served the automotive industry, helping customers connect their vehicles, protect their assets, and grow their businesses. We have a strong team with industry experts and are a pioneer in the automotive IoT space with advanced technology and numerous patents. We have a worldwide customer base of over 10,000 businesses, protecting more than $10 billion in automotive assets.

Requirements

Minimum 2-3 years’ experience within customer service positions
Experience and expertise in utilizing Microsoft Office Suite
Experience and expertise in utilizing CRM and efficiency in data entry.
High School or GED required
Deep understanding of customer service principles, including empathy, responsiveness, and attentiveness to clients' needs, to ensure customer satisfaction.
Excellent communication skills to convey your ideas and influence others. Additionally, you should possess strong interpersonal skills to build strong relationships with clients, stakeholders, and team members.
Ability to manage client accounts and maintain relationships with clients to ensure retention, growth, and satisfaction.
Strong project management skills to oversee the execution of projects, including timelines, budget, resources, and deliverables, to meet clients' needs.
Strong analytical skills to evaluate client data, monitor market trends, and identify opportunities and challenges.
Comfortable using different technologies, including CRM systems, sales automation tools, and other software applications, to manage and track client activities.
Problem-solver, able to identify issues, develop creative solutions, and make sound decisions.
Strategic mindset to identify business opportunities, set goals, and create plans that align with the overall business objectives.
Ability to manage multiple tasks, priorities, and deadlines simultaneously.
Good understanding of the industry you work in and the products or services offered to effectively communicate the benefits of the product or service to clients.
Strong understanding of sales and marketing strategies, techniques, and tools can help you identify potential business opportunities and develop successful account management plans.
Utilizes communication skills: phone, face-to-face, email.
Has basic business understanding.
Ability to adapt and work with multiple personalities.
Utilizes accuracy and attention to detail.
Demonstrates follow-up skills, time management skills, appointment setting skills, and a goal-oriented personality.

Nice To Haves

Call center experience preferred
Construction experience preferred

Responsibilities

Manage and support of assigned accounts
Contact assigned accounts at least once every 30 days (Phone/Email)
Conduct 10-20 outbound phone calls daily
Support assigned accounts in support of the sales agent; manage reports on inventory, divisions, etc. for strategic customers.
Place orders for assigned accounts when Sales Agents aren’t able to
Perform Quarterly Account- Performance-Reviews addressing all pertinent reports
Establish training contact and set training schedule for new and existing customers
Train all functions of Admin Site, Code Site, Disclosure, Installation, Code Process, Reports and additional requested support specific to the companies’ processes.
Strengthen relationship between PassTime and the assigned customer base
Bring all customer issues and concerns to a satisfactory closure or escalate as necessary
Set up and maintain the settings within accounts in OASIS
Keep up to date on PK and new features/sites
Provide troubleshooting & technical support for products & features above Level 1 abilities
Utilizing 12V knowledge to complete a full installation with starter interrupt
PK Training through documents and webinars for assigned accounts
Record all actions as NetSuite Activities
Manage schedules, phone calls, notes and tasks without being instructed
Return all written communications, without fail, within 2 business hours
Locating installation specialists where required, and training customers/technicians on the installation of PT products in addition to the use of Oasis and other admin functions.