Client Services - Account Manager

Oliver Inc.•Twinsburg, OH

1d•Onsite

About The Position

Oliver Inc. is looking for a customer-oriented Client Services - Account Manager who will be responsible for building and maintaining strong relationships with clients, understanding their needs, and ensuring the delivery of high-quality services. You will serve as the main point of contact between Oliver and its clients, working to manage and build long-term business relationships, provide solutions, and contribute to overall client satisfaction, collaborating with internal departments to drive the process. As our Account Manager, Client Services, you will understand client's business goals and challenges to provide effective solutions. Manage a portfolio of client accounts, ensuring their needs are met. Client and internal communication regarding customer orders, samples, estimates and job specifications. Facilitate the internal flow of information across departments to ensure customer specifications are accurately described and prepared for production. Manage CRM contacts, track customer interactions, monitor workflow for customers, strategize and problem solve in coordination with sales department. Present proofs, obtain customer approvals, provide samples, and determine agreed upon delivery dates. Responsible for onsite customer experience, which can include strategy sessions, plant tours illustrating Company capabilities, and offsite customer visits. Audit and update open sales order, finished goods inventory, and open orders for billing purposes.

Requirements

4+ years of experience in a customer service/sales/ manufacturing environment.
Previous experience building internal/external relationships to ensure high quality service.
Proficient in Windows, Word, Excel, ERP and CRM systems.
Ability to multi-task while exercising judgment in a high-volume and fast-paced environment.
Excellent oral and written communication skills.

Nice To Haves

Bachelor's degree preferred.

Responsibilities

Understand client's business goals and challenges to provide effective solutions.
Manage a portfolio of client accounts, ensuring their needs are met.
Client and internal communication regarding customer orders, samples, estimates and job specifications.
Facilitate the internal flow of information across departments to ensure customer specifications are accurately described and prepared for production.
Manage CRM contacts, track customer interactions, monitor workflow for customers, strategize and problem solve in coordination with sales department.
Present proofs, obtain customer approvals, provide samples, and determine agreed upon delivery dates.
Responsible for onsite customer experience, which can include strategy sessions, plant tours illustrating Company capabilities, and offsite customer visits.
Audit and update open sales order, finished goods inventory, and open orders for billing purposes.