Senior Manager, Client Services Operations

Vanguard • Malvern, PA

2d • Hybrid

About The Position

At Vanguard, we don't just have a mission—we're on a mission. To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best. Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience. Vanguard, one of the world's largest investment management companies, serves individual investors, institutions, employer-sponsored retirement plans, and financial professionals. We have a diverse and talented crew with a culture that promotes teamwork, along with an unwavering focus on serving our clients' best interests.

Requirements

• Minimum ten years of related experience required.
• Undergraduate degree or equivalent combination of training and experience required.

Nice To Haves

• Five years' experience in operations processing preferred.
• Graduate degree preferred.

Responsibilities

• Hires, evaluates, and supervises crew. Provides guidance and training as necessary to develop crew. Sets performance standards, reviews performance, and makes informed compensation decisions in accordance with all applicable Human Resources policies and procedures.
• Supports strategic direction, vision, and coaching to senior leaders and department heads in all areas of operational processes as it relates to client services.
• Reviews reports on departmental statistics and trends and provides recommendations that align with long-term strategic goals of the department.
• Leads interdepartmental conversations to manage client processing issues, avoiding critical barriers to operational efficiencies and enhancing the long-term effectiveness of the team's day-to-day activities.
• Oversees controls, quality assurance, and auditing for department. Leverages and enforces expert knowledge of operational rules and regulations as it relates to client services. Drives strong risk management and regulatory oversight.
• Participates in special projects and performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree