Senior Manager, Client Services –Children’s Respite & Community Outreach

Community Living Hamilton•Hamilton, ON

5d•CA$78,000•Onsite

About The Position

CLH is the region’s largest service provider for individuals with developmental disabilities. We are dedicated to helping individuals achieve their full potential, be included in our community, and, ultimately, build great lives. We offer widely recognized expertise and serve more than 1,600 people with special needs every year – from children to aging seniors. We offer community participation programs, residential services, respite services, employment supports, and services designed for children. We are currently seeking a Senior Manager, Client Services - Children’s Respite & Community Outreach to join our management team to provide leadership and direction supporting growth and diversity strategies and ensuring the achievement of service standards within our Client Services division.

Requirements

A University degree in a related discipline.
At least ten (10) years’ experience working within the not-for-profit or social services field, a minimum of two (5) years in a management role.
Possesses effective critical thinking when supporting a team in managing complex situations.
Knowledge of Ministry of Children, Community and Social Services (MCCSS) Quality Standard Framework regulations of the Child, Youth and Family Services Act.
Proven ability in building programs and services targeted to meet the needs of children and adults in the community.
A proven history of success in a “targets-based” program, tracking outcomes, reporting on key metrics, and making the necessary adjustments to ensure we fully meet the requirements of our service agreements.
Demonstrated experience developing and implementing dynamic and engaging programs for and with families and their children, and adults with special needs.
Highly skilled in client/family liaison and stakeholder engagement.
Excellent interpersonal and communication skills (both verbal and written).
Experience guiding or participating as a lead in a change management project.
Experience coaching managers to ensure proper oversight of programs.
A commitment to inclusion and empowerment for people with special needs.
A valid driver’s license and access to reliable transportation.
Proof of Full COVID-19 Vaccination.

Nice To Haves

Preference given to Post Graduate Studies.
Designation as Applied Behaviour Analysis (ABA) framework considered an asset.
Completion of a recognized Management program (coaching, mentoring, training) is preferred.
Fluency in a language other than English is an asset.

Responsibilities

Provide oversight to Children’s Respite, and Community Outreach programs and services geared to children and adults with a developmental disability.
Build effective relationships with team members, colleagues, and community partners.
Experience identifying, developing, and implementing new programs and services by building existing capacity to serve a larger community of children and adults.
Provide outstanding leadership within the organization and through the community.
Ensure standardized systems and procedures are in place and adhered to in order to facilitate excellence in quality services.
Conduct quality assurance and improvement activities, tracking performance.
Direct team members to develop appropriate risk management action plan outcomes and reporting on service targets.
Effectively mentor and develop a team of managers.
Lead the development and implementation of the integrated systems within and external to the organization.
Adhere to licensing and service agreements with the Ministry of Children, Community and Social Services and all relevant legislation.
Ensure all CLH policies and procedures are adhered to ensure client safety and regulatory compliance.
Role model CLH’s commitment to inclusion and our belief that effective service delivery must be client-focused, strength-based, and designed to meet the goals of the individuals we serve.
Ensure effective critical thinking when supporting a team managing complex situations.