Senior Manager Client Onboarding, IT

UnitedHealth Group•Schaumburg, IL

4d•$112,700 - $193,200•Remote

About The Position

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. We are seeking a highly skilled and strategic leader to manage our Electronic Data Migration and Implementation (EDMI) technology team. In this critical leadership role, you will manage a talented team operating across iSeries RxClaim and Azure platforms. Your primary focus will be directing the conversion and loading of inbound historical claims and prior authorization data from external PBMs during client onboarding as well as data copies for existing clients. Secondarily, you will drive continuous process improvements, deliver enhanced products, partner with other internal teams such as Test360 and oversee code deployments for system enhancements. You will lead "white glove" implementations for our most challenging health plan partners, spanning Medicare, Medicaid, Commercial, and HIX lines of business. Working closely with business partners and IT Agile Practitioners, you will ensure customer requirements are accurately translated and commitments are met on time. As a dedicated people leader, you will set the team's vision, balance workloads, conduct Common Reviews, manage training, and mentor your team. By utilizing approved digital tools and automated practices, you will guide your team to streamline requirements analysis and optimize data-migration workflows. You will enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.

Requirements

8+ years of experience in data migration, systems management, or IT operations in a technology environment
3+ years of experience in Pharmacy Benefit Management (PBM) or healthcare IT, with direct experience working with PBM platforms (e.g., RxClaim)
3+ years of experience as a people manager leading and mentoring technology teams, including balancing workloads, conducting performance evaluations, and managing discipline
3+ years of experience managing data conversion, data loading, or onboarding operations (e.g., historical claims or prior authorization data)
2+ years of experience working closely with business partners and IT Agile Practitioners to translate requirements and deliver projects
1+ years of experience utilizing automated workflows, scripting, or enterprise-approved AI tools to streamline processes or automate team tasks

Nice To Haves

Bachelors degree in information technology or related field
Proven experience supporting high-stakes, "white glove" implementations for Medicare, Medicaid, Commercial, or HIX clients
Deep knowledge of PBM structures, claim adjudication processes, and prior authorization data schemas
Technical familiarity with iSeries/AS400 environments and Microsoft Azure cloud platforms
Experience with SQL, COBOL, and/or RPG programming
Experience working within Agile frameworks and utilizing Agile tools (e.g., Rally)
Outstanding communication, collaboration, and stakeholder management skills with a strong customer-centric focus
Demonstrated ability to adopt and champion modern technical practices, such as utilizing approved AI or automation tools, to reduce manual data conversion tasks

Responsibilities

Lead, mentor, and set the strategic vision for the Electronic Data Migration and Implementation (EDMI) team operating across iSeries RxClaim and Azure environments, fostering professional growth and ensuring proper training
Oversee the end-to-end operational execution of converting, validating, and loading inbound historical claims and prior authorization data from external PBMs as part of client onboarding
Oversee execution of data copies for existing clients when business structures change
Drive operational process improvements, deliver enhanced products, and oversee code deployments for systems enhancements and new features
Support high-visibility, "white glove" implementations for challenging health plan partners across Medicare, Medicaid, Commercial, and HIX lines of business
Collaborate closely with business stakeholders and IT Agile Practitioners to translate customer requirements accurately and ensure all team commitments are met on time
Direct all people management activities, including workload balancing, team mentoring, discipline, training programs, and conducting Common Reviews
Leverage enterprise-approved AI tools to streamline daily workflows, analyze complex requirements, and automate migration mapping tasks
Evaluate emerging data migration and technology trends to drive operational process improvements and strategic innovation
Design, develop, and deploy AI-powered solutions to address complex business challenges with emphasis on responsible use of AI