Senior Manager, Client Engagement

BrandActive•Toronto, ON

5d•CA$130,000 - CA$201,000•Hybrid

About The Position

BrandActive specializes in the financial analysis, strategy, and logistics of rebrand implementation. Since 1998, we’ve helped many of the world’s most valuable brands plan, budget, and implement brand change—optimizing spend, improving efficiency, and reducing complexity along the way. Our work combines industry-leading analytics with a proven methodology to help clients make smarter decisions, save time and money, and get more value from their brand investments—whether they’re navigating a major rebrand or managing their brand day to day. At BrandActive, we’re committed to building an inclusive, supportive workplace where people can do their best work and grow together. We strive to set the global standard for excellence in our industry while fostering a culture rooted in trust, agility, and growth —guided by our North Star: great people, doing great work, and having a great time doing it. Reporting to a Director, the Senior Manager serves as the project lead and is accountable for strategic planning, project formulation/scoping, scenario planning, cost estimating and relationship management that supports the conversion of the client’s branded assets to a new identity/logo. The Senior Manager then oversees the project as it moves into subsequent implementation and roll-out phases while ensuring that the client’s needs are met. To fulfill these responsibilities, the Senior Manager typically works directly with clients at senior levels of the organization including the C-suite. BrandActive is going places – join us and help make it an even better place to work.

Requirements

5–7 years of management consulting experience across industries and solutions, or equivalent consulting experience gained within an organization.
Post-secondary degree, diploma, or certificate preferred, with a demonstrated commitment to continuous learning.
Proven consulting, client relationship management, and stakeholder management skills.
Strong critical thinking, strategic thinking, and problem-solving skills, with the ability to influence and negotiate effectively.
Excellent project management and organizational skills, with strong attention to detail and the ability to manage multiple priorities in a fast-paced environment.
Strong financial acumen, analytical skills, and comfort working with financial information.
Experience leading complex projects, including mergers and acquisitions (M&A) or large, decentralized initiatives.
Excellent verbal, written, presentation, and facilitation skills, with the ability to communicate effectively and present to senior leaders.
Demonstrated business acumen and operational understanding to provide strategic advice to clients, stakeholders, and team members.
Proven leadership experience, including coaching, mentoring, and developing diverse teams.
Ability to build strong collaborative relationships with clients, stakeholders, and cross-functional teams.
Adaptable and comfortable working across a variety of clients, industries, and project types.
Entrepreneurial mindset with a strong client service orientation, initiative, and resilience.
Excellent computer skills including MS Outlook, Word, Excel, PowerPoint, Project or other scheduling software such as Smartsheet or Teamwork Projects
At least basic knowledge and experience with MS Visio

Nice To Haves

Additional language(s) are considered an asset.

Responsibilities

Consulting with clients about all elements for project scope and delivery, providing a high-level of expertise and instilling confidence in the client
Work with the client and BrandActive’s team to define the scope of brand transition across all branded asset categories (e.g. signage, ID badges, website, etc.)
Develop several high-level scenarios to achieve brand launch and completion objectives using cost, time, quality, and impact as the key variables
Provide senior leadership and their Board the information they need to make fiscally responsible brand decisions
Establish high-level transition strategies by branded asset category with priority given to those categories which are required for brand launch and have longer lead times
Formulate and comprehend overall implementation financials and to evaluate the implications of alternative strategy approaches on these financials at a macro and micro level
Develop cost estimates based on developed transition strategies
Define the high-level processes required to support an efficient implementation process
Create a high-level project communications plan to ensure engagement of all project constituents
Define the project organization required to execute the brand transition in a way that ensures achievement of client goals and desired outcomes
Lead the project team, allocating and utilizing resources in an efficient manner and maintaining a co-operative, motivated and successful team
Communicate project status regularly (e.g. using dashboard reports) and escalate issues to stakeholders, sponsor(s), and senior leadership as required
Manage project deliverables in line with approved project plans
Manage or coordinate partners and work groups engaged in project delivery
Reviews and assists with the creation of statements of work and change orders to extend or change the project
Lead internal projects and client-facing (or conference call) meetings
Develop and maintain detailed project plans (following PMI methodologies)
Record, track and manage project issues and risks, escalating concerns when necessary
Manage project scope and change control
Monitor project progress and performance
Monitor the project budget
Create and present deliverables, and facilitate approval of recommendations
Lead and coach team members by providing individualized feedback and development opportunities that foster career progression.
Manage team performance by addressing concerns proactively, conducting annual reviews, annual development meetings and offering constructive feedback regularly.
May participate and provide input into hiring process for team members.
Own your growth by setting and updating development goals, actively seeking feedback, and aligning your aspirations with business goals.
Contribute to internal initiatives that impact the client and/or team member experience such as our EDI Advisory Committee, Community Impact Committee, or our Social Committee.
Bring forward smarter, faster, better solutions to processes and identify opportunities to be more agile in day-to-day activities.
Demonstrate inclusive and supportive behavior, contributing to BrandActive’s core values of trust, agility, and growth, commitment to equity, diversity, and inclusion, (EDI), humanity, and wellbeing.

Benefits

Competitive compensation: $130,000-$201,000 CAD. Total compensation depends on experience, skills, and location and includes non-cash rewards. This range is plus commission.
Values led culture focused on humanity, trust, agility, and growth. Check out our Culture Statement.
Comprehensive health and dental coverage with no waiting period – your benefits start on day one.
Mental health resources such as an Employee Assistant Program (EAP) and access to the Headspace app.
Generous paid time off: 4 weeks of vacation, additional office closures, Flex Fridays, and extended long weekends throughout the summer.
Holistic wellbeing benefits, including a wellbeing allowance, flexible additional time off to care for a loved one, support mental health, or observe meaningful religious or cultural holidays.
Parental leave benefits to support you and your family.
$2,000 annual professional and personal development support, including funding and time off for learning to support your growth.
Home office and communications reimbursement to help you work comfortably.
Charitable donation matching to support the causes that matter to you.
Flexible work options – hybrid - with adaptable schedules.
Two annual town halls in Toronto, featuring engaging sessions and fun team activities.
Supportive leadership and career development, with ongoing coaching and feedback to help you grow and succeed, quarterly formal feedback, annual performance reviews and separate annual development meetings.
Work-from-anywhere flexibility, with the option to work abroad for up to four weeks (in eligible countries).