Senior Account Manager, Client Engagement

New Engen•Rogers, AR

2d•Hybrid

About The Position

At New Engen, we help brands grow—not just bigger, but smarter. We’re a digital marketing agency built to drive meaningful impact across the entire customer journey, blending media, creative, analytics, influencer, and retail strategies into performance-driven campaigns. Some clients partner with us through long-term agency relationships. Others tap into specialized solutions—like Donut Studios, our in-house creative studio for platform-native and short-form content, or Acorn Creator Suite, our influencer marketing solution built for retail impact. While each solution brings its own focus and flavor, they’re all part of how we deliver for our clients, together, as one team. We’re a collaborative group of strategists, creatives, analysts, and makers who are all in on helping brands—and each other—thrive. We work hard, stay humble, and build with purpose.

Requirements

4-6 years of experience in account management, campaign management, project management, or client services within an agency, influencer marketing, or digital marketing environment.
Experience managing multiple client accounts and complex, cross-functional marketing campaigns simultaneously.
Exceptional organizational and project management skills with the ability to manage competing priorities in a fast-paced environment.
Strong written and verbal communication skills with confidence leading client conversations and presenting recommendations.
Experience coordinating work across multiple disciplines including strategy, creative, media, analytics, and production.
Familiarity with influencer marketing workflows, including creator sourcing, contracting, content approvals, and campaign execution.
Strong problem-solving skills with the ability to proactively identify risks and develop solutions before issues escalate.
A collaborative mindset with a passion for building strong relationships across teams.

Nice To Haves

Experience with influencer marketing platforms and creator management tools.
Experience working with project management platforms such as Asana, Monday.com, Jira, or similar.
Experience supporting integrated campaigns across paid social, influencer, and digital media.
Familiarity with campaign reporting, measurement, and performance analysis.

Responsibilities

Lead Campaign Execution: Own the operational delivery of multiple influencer marketing programs from RFP through campaign wrap-up. You'll manage timelines, coordinate cross-functional workstreams, and ensure every campaign is delivered on time, on budget, and aligned with client expectations.
Build Strong Client Partnerships: Serve as the primary day-to-day client contact. You'll provide strategic recommendations, proactive communication, manage ongoing requests, navigate questions with confidence, and keep clients informed every step of the way.
Drive Cross-Functional Collaboration: Partner closely with Strategy, Creator Operations, Media, Analytics, and Engagement teams to ensure everyone has the information they need to execute successfully. You'll anticipate needs, remove roadblocks, and keep projects moving with clarity and accountability.
Own Operational Excellence: Develop project timelines, manage campaign workstreams, coordinate creator operations handoffs, facilitate media setup, and ensure campaign documentation is accurate, complete, and actionable.
Turn Performance into Insights: Lead the development of campaign recap presentations by partnering with Analytics, Media, Strategy, and Creator Operations to tell a compelling performance story and identify opportunities for future success.
Mentor and Elevate the Team: Support and coach Associate Account Managers while helping establish best practices, improve team workflows, and contribute to a collaborative, high-performing environment.