Client Engagement Manager

Aston Carter•San Antonio, TX

5d•$19 - $29•Hybrid

About The Position

This role serves as a highly organized, proactive, and commercially aware Client Engagement Manager / Customer Service Administrator responsible for owning assigned customer accounts and supporting the full sales cycle. You will manage customer engagement, order processing, forecasting, reporting, issue resolution, and cross-functional coordination to ensure accurate execution and timely delivery. You will combine strong customer service skills with sound commercial judgment, clear communication, and a commitment to both customer satisfaction and business performance while thriving in a fast-paced, cross-functional environment.

Requirements

2+ years of experience in customer service, account management, sales coordination, or a closely related role.
2+ years of experience using Microsoft Excel, including VLOOKUP/XLOOKUP, pivot tables, and reporting.
Hands-on experience working with ERP systems and CRM systems, particularly Microsoft-based tools.
Experience in corporate customer service roles supporting internal or external stakeholders.
Experience formulating reports and providing clear updates to teams on findings and performance metrics.
Strong customer service orientation with the ability to build trusted relationships and manage customer expectations.
Proficiency with the Microsoft Office suite, including Excel, Word, and PowerPoint.
Ability to analyze large amounts of data on a daily basis and translate findings into actionable insights.
Strong attention to detail and a commitment to consistently producing high standards of work.
Clear, respectful, and confident communication skills with management, peers, and customers.
Demonstrated ability to self-manage, work with minimal supervision, and take ownership of assigned accounts.
High level of dependability, professionalism, and follow-through on commitments.

Nice To Haves

Knowledge of the aerospace or aviation industry is preferred.
Experience working with high-end or government customers is advantageous.
Bachelor’s or associate degree is preferred.
Experience working in manufacturing, government, or other regulated environments is beneficial.
Familiarity with OTIF (On Time In Full) concepts and performance metrics is an advantage.
Power BI knowledge is considered a plus for advanced reporting and data visualization.
Experience in inside sales or sales support environments is beneficial.
Ability to collaborate effectively in a tight-knit team and contribute to a supportive, team-focused culture.
Proactive and solution-focused mindset with sound judgment about when to act independently and when to escalate.
Comfort working closely with business development teams and inside sales account managers.

Responsibilities

Raise and process sales orders accurately, confirm stock availability, and manage the complete order lifecycle through to dispatch.
Maintain an accurate and current orderbook, providing clear visibility of open orders, delivery dates, changes, and upcoming customer demand.
Coordinate closely with Operations, Procurement, and Warehouse teams to resolve stock, supply, and delivery issues in a timely manner.
Communicate order status, delays, and required actions clearly and promptly to customers and internal stakeholders.
Own and develop trusted relationships with assigned customer accounts through consistent, professional, and proactive communication.
Understand each customer's requirements, priorities, demand patterns, service expectations, and account objectives to support their needs effectively.
Anticipate customer needs, coordinate appropriate solutions, and resolve issues with minimal escalation wherever possible.
Lead customer calls, account reviews, presentations, and on-site visits as required to support account health and growth.
Process monthly consumption data and develop accurate customer forecasts to support planning and supply continuity.
Prepare customer KPIs, presentations, sales forecasts, quotations, and performance reports within agreed timelines.
Review parts and account performance to identify service risks, demand changes, and opportunities for growth or improvement.
Maintain complete and timely CRM records, including customer information, communications, forecast data, trip reports, and presentation materials.
Coordinate effectively across internal teams to deliver reliable customer outcomes while protecting business priorities.
Make sound commercial and service decisions within assigned authority, seeking guidance appropriately when issues fall outside that authority.
Identify trends, risks, recurring issues, and process improvements that can enhance efficiency, service quality, or overall account health.
Support team priorities and additional assignments from sales leadership and business development stakeholders as needed.
Communicate clearly, respectfully, and confidently with customers, colleagues, and management to foster strong working relationships.
Demonstrate a strong sense of ownership and accountability for assigned accounts and the quality of work delivered.
Collaborate with team members by sharing information, supporting collective goals, and contributing to a positive team culture.
Manage your workload independently, prioritize effectively, and respond constructively to changing priorities in a fast-paced environment.