Client Engagement Manager

Aston Carter•San Antonio, TX

2d•$19 - $29•Hybrid

About The Position

This role serves as a highly organized, proactive, and commercially aware Client Engagement Manager/Customer Service Administrator responsible for owning assigned customer accounts and supporting the full sales cycle. You will manage customer engagement, order processing, forecasting, reporting, issue resolution, and cross-functional coordination to ensure accurate execution and timely delivery. You will combine strong customer service skills with sound commercial judgment, clear communication, and a commitment to both customer satisfaction and business performance while thriving in a fast-paced, cross-functional environment.

Requirements

2+ years of experience in customer service, account management, sales coordination, or a closely related role.
2+ years of experience using Microsoft Excel, including VLOOKUP/XLOOKUP, pivot tables, and reporting.
Hands-on experience working with ERP systems and CRM systems, particularly Microsoft-based tools.
Experience in corporate customer service roles supporting internal or external stakeholders.
Experience formulating reports and providing clear updates to teams on findings and performance metrics.
Strong customer service orientation with the ability to build trusted relationships and manage customer expectations.
Proficiency with the Microsoft Office suite, including Excel, Word, and PowerPoint.

Nice To Haves

Knowledge of the aerospace or aviation industry is preferred.
Experience working with high-end or government customers is advantageous.
Bachelor’s or associate degree is preferred.
Experience working in manufacturing, government, or other regulated environments is beneficial.
Power BI knowledge is considered a plus for advanced reporting and data visualization.
Experience in inside sales or sales support environments is beneficial.

Responsibilities

Process sales orders from entry through dispatch, maintain an accurate orderbook, track delivery timelines, and ensure complete CRM documentation.
Build strong customer relationships, communicate order updates and issues proactively, understand customer needs, and resolve concerns while delivering excellent service.
Partner with Operations, Procurement, and Warehouse teams, develop forecasts and KPIs, analyze account performance, and identify opportunities to improve service, efficiency, and account growth.