Senior Manager, Change Management Senior Manager, Change Management

Nestle Operational Services Worldwide SA•Solon, OH

1d•Hybrid

About The Position

At Nestlé USA, we are dedicated to delighting consumers with our trusted brands. This Senior Manager of Change Management position plays a crucial role in leading projects and programs, driving initiatives that advance change management, and embedding organizational change management practices to support ongoing transformation. Serving as a thought leader and strategic partner, this role guides senior leaders and project teams on effective change implementation through coaching, structured planning, and problem-solving. The position develops and executes strategies utilizing expertise in communications, training, stakeholder engagement, and change strategy to achieve results. Additionally, it is responsible for developing the change management team's knowledge and skills and advancing change management standards and best practices across the organization. The ideal candidate will possess significant experience in designing and implementing enterprise change management approaches. This role handles complex initiatives, responsible for end-to-end change planning to drive adoption and sustainment, while adapting change management tools, templates, and techniques to meet project and organizational needs. In summary, this role operates across three core dimensions: team leadership, change delivery, and strategic advisory, focusing on leading and developing a team of change professionals while ensuring high-quality delivery of change initiatives and providing strategic oversight and advisory support across projects.

Requirements

Leadership & Team Development – Ability to lead, coach, and develop a team of change managers, providing clear direction, feedback, and quality oversight to ensure consistent, high‑impact delivery across initiatives.
Strategic Advisory & Problem Solving – Serves as a trusted advisor to change managers and project teams, guiding complex decision‑making, shaping effective strategies, and navigating ambiguity.
Change Strategy & Execution – Deep expertise in designing and overseeing end‑to‑end change management strategies that drive adoption, utilization, and sustained business outcomes.
Executive Presence & Strategic Storytelling – Demonstrates strong executive presence and the ability to translate complex change into clear, compelling narratives that drive alignment, understanding, and action.
Stakeholder Communication & Influence – Demonstrates executive-level communication, influencing senior leaders and tailoring messaging to all audience levels, with the ability to clearly articulate a strong, well‑informed point of view.
Coaching & Capability Building – Proven ability to build change management capability across the team through hands‑on coaching, mentoring, and knowledge sharing.
Cross-Functional Integration & Collaboration – Ability to collaborate across teams and align change activities across functions, ensuring consistency in messaging, timing, and execution.
Enterprise Perspective & Systems Thinking – Ability to connect the dots across initiatives, identifying interdependencies, overlaps, and downstream impacts across projects, functions, and impacted groups.
Risk Identification & Mitigation – Strong analytical skills to anticipate risks and impacts, and to guide change managers in developing and executing effective mitigation plans.
Communication & Engagement Strategy – Expertise in guiding the development of communication and engagement approaches that drive awareness, understanding, and behavior change.
Adaptability & Judgment – Ability to tailor methodologies, tools, and guidance based on project complexity, team maturity, and organizational context.
Data-Driven Decision Making – Uses feedback, metrics, and adoption insights to assess effectiveness, coach teams on improvements, and adjust strategies to optimize outcomes.
Bachelor’s degree in Human Resources (HR), Business, Organizational Development, or a related field
10+ years of relevant professional experience across change management and adjacent disciplines (HR, digital transformation, project management, organizational design, strategic communications), with expertise and sustained leadership in change management.
Equivalent combination of education and applicable work experience will be considered

Nice To Haves

Strong understanding of the Nestlé organization and experience navigating internal ways of working.
Association of Change Management Professionals (ACMP), Prosci, or industry-recognized change management certification
Master’s degree in Business, Human Resources, Communications or other related field.

Responsibilities

Leads and develops a team of change management professionals.
Influences and aligns key stakeholders and senior leaders to enable change.
Identifies and escalates interdependencies and risks across concurrent projects and impacted groups, and coordinates plans accordingly to reduce overlap and disruption.
Leads efforts to advance change management standards and practices across the organization.
Applies a structured change management methodology and adapts tools and approaches to project goals to drive adoption and sustainment.
Develops tailored change management plans (communications, stakeholder engagement, sponsorship, training, reinforcement, etc.) aligned to project scope, timeline, resources, and milestones in partnership with the project team.
Partners with leaders and cross-functional teams to define and deliver communications, messaging, and coordinated training plans that support transformation.
Serves as an advisor and oversight lead for change work executed by project teams and/or assigned change managers, including support for intake, resourcing, and delivery direction.
Partners with senior leaders to define the vision, goals, and success measures, and coaches leaders on actions that increase adoption.
Monitors the effectiveness of change activities and adoption outcomes, incorporates feedback, and adjusts plans to improve results.
Facilitates workshops to assess impacts, gather inputs that inform project planning, and align stakeholders on required actions.
Drives continuous improvement in change impact assessment and delivery by simplifying deliverables and leveraging new technologies and tools.