Senior Manager, Communications & Change Management

Dutch Bros Coffee•Phoenix, AZ

23h•Onsite

About The Position

The Senior Manager, Communications & Change Management is responsible for leading the communication strategy for the People function and ensuring employees and leaders receive clear, coordinated, and timely communications that support business priorities, organizational change, and the Dutch Bros culture. Reporting to the Chief Human Resources Officer, this role serves as a strategic advisor to the People Leadership Team and partners closely with leaders across the organization to translate business priorities into integrated communication strategies that drive understanding, alignment, and engagement. This role owns the People communications roadmap and communication planning for major initiatives, including organizational changes, people programs, policy updates, technology implementations, leadership communications, and M&A activity. The Senior Manager will connect initiatives across the People function into a cohesive narrative while leading executive communications, leadership cascades, and change communication strategies. The ideal candidate combines strong business acumen, organizational awareness, and communication expertise. They can quickly understand business priorities, anticipate communication needs, influence senior leaders, and develop strategies that help employees navigate change and stay connected to the company's direction and purpose.

Requirements

Bachelor's degree in Communications, Public Relations, Journalism, or related field (or equivalent experience)
8+ years of experience in internal communications, change communications, corporate communications, or related fields
Experience leading communication strategies for large-scale organizational initiatives and change efforts
Experience partnering with executive leaders to develop strategic messaging and communication plans
Experience supporting organizational transformations, restructures, acquisitions, or enterprise-wide initiatives
Exceptional writing, editing, and storytelling skills
Strong business acumen and ability to quickly understand organizational priorities
Experience developing communication and change management strategies
Strong stakeholder management and executive influence skills
Ability to translate complex topics into clear, actionable communications
Excellent project management and organizational planning capabilities
Ability to manage multiple priorities in a fast-paced environment
High attention to detail and commitment to communication excellence
Must be proficient in operating a computer and other office productivity tools such as printers, scanners, and collaboration software.
Must possess strong verbal and written communication skills to interact effectively with team members, clients, and other stakeholders via email, video conferencing, and other in office communication tools.

Nice To Haves

Experience leading and developing communications professionals preferred

Responsibilities

Own the communication strategy and roadmap for the People function
Develop integrated communication plans for major People initiatives and organizational changes
Connect initiatives across the People team into a cohesive employee narrative
Establish communication governance and planning processes that improve alignment and reduce communication overload
Proactively identify communication risks, opportunities, and employee impacts
Serve as a trusted communications advisor to the CHRO and People Leadership Team
Develop executive messaging, talking points, presentations, FAQs, and leadership communication materials
Design and manage communication cascades for organizational initiatives, restructures, and business changes
Equip leaders with messaging and tools that support effective team communication
Lead communication planning for reorganizations, workforce changes, acquisitions, integrations, technology implementations, and other transformational initiatives
Partner with HR Business Partners and business leaders to assess stakeholder impacts and communication needs
Develop communication strategies that support employee understanding, adoption, and engagement during periods of change
Partner with leaders across the business to align messaging and communication plans
Provide strategic communication guidance for key organizational initiatives
Lead and develop the communications team member responsible for newsletters, channels, and communication execution
Ensure communications reflect Dutch Bros' voice, values, and culture
Measure and evaluate the effectiveness of communication strategies and campaigns
Gather employee feedback and insights to improve communication outcomes
Partner with People Analytics and other teams to identify opportunities to strengthen employee understanding and engagement