Sr Manager, Care/Retail Product Management
About The Position
The Senior Manager of Product Management, Care and Retail leads a team responsible for evolving end-to-end in-store and Care experiences. These experiences help customers learn about, explore, purchase, and manage products and services while interacting with T-Mobile Experts. The role works at the intersection of the wireless industry and digital and physical experiences, with the goal of creating experiences comparable to leading technology companies. The Senior Manager operates in a highly matrixed organization and leads through influence and collaboration. This person hires and develops a high-performing team of Product Managers supporting products and platforms across T-Mobile’s digital ecosystem, including T-Mobile postpaid and Metro by T-Mobile prepaid journeys. The role partners with Engineering, Design, Research, Marketing, Business teams, leaders, peers, and vendor partners to shape product strategy, roadmaps, customer experiences, and business outcomes.
Requirements
- Bachelor’s degree in computer science, business, engineering, IT, or equivalent experience.
- At least 10 years of relevant Product Management experience in an agile product development environment.
- Four to seven years of experience managing teams of five or more resources in direct reporting relationships within a Product Management organization.
- Experience in product lifecycle management and delivering large, complex business or technology initiatives.
- Ability to communicate effectively with leadership using collaboration and influence.
- Excellent written and verbal communication skills, including the ability to explain complex technical information clearly and concisely to executives and non-technical leaders.
- Strong analytical skills and demonstrated ability to identify, analyze, and synthesize product-use data.
- Experience with Agile backlog or project management tools.
- At least 18 years of age.
- Legally authorized to work in the United States.
- Willingness to travel, as travel is required.
Nice To Haves
- Master’s or advanced degree in Business Administration.
Responsibilities
- Collaborate with vice presidents, directors, peers, and the team to develop strategy, plans, and outcomes across T-Mobile postpaid and prepaid journeys, including Metro by T-Mobile, aligning product strategy with business goals across both brands.
- Drive cross-functional alignment with Engineering, Design, Research, Marketing, and Business teams to assess and evolve digital selling experiences across T-Mobile and Metro, prioritizing features and improvements based on brand-specific customer needs and opportunities.
- Maintain understanding of the wireless industry, digital and assisted trends, and competitive positioning; evaluate their impact on customer journeys and inform roadmap innovation.
- Own lifecycle management of multiple products supporting both brands, as applicable.
- Oversee product vision, business case development, and roadmap execution across customer acquisition, upgrade, and cross-sell journeys.
- Develop and drive change management strategies that communicate the vision and align team goals with corporate and brand priorities.
- Provide coaching and execution guidance to the Product Management team to support effective delivery of brand-aligned experiences.
- Drive accountability with T-Mobile and vendor partners for performance, funding, and service levels.
- Facilitate cross-brand budget alignment and collaboration to improve efficiency and cost management.
- Hire and develop a high-performing team of Product Managers supporting products and platforms across the T-Mobile digital ecosystem.
Benefits
- Competitive base salary and compensation package, including annual stock grant, employee stock purchase plan, 401(k), and access to year-round money coaches.
- Annual bonus or periodic sales incentive or bonus, depending on role and eligibility.
- Medical, dental, and vision insurance.
- Flexible spending account.
- Paid time off and up to 12 paid holidays.
- Paid parental and family leave.
- Family building benefits, back-up care, enhanced family support, and childcare subsidy.
- Tuition assistance and college coaching.
- Short- and long-term disability coverage.
- Voluntary AD&D, accident, life, disability, and long-term care coverage.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Commuter and transit programs for eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
