Senior Manager, Cards Client Engagement

RBC • Toronto, ON

3d • Onsite

About The Position

RBC Cards is a leading credit card business in Canada, contributing significantly to Canadian Banking revenues and profits. The business has experienced tremendous growth over the last five years due to its strong product suite and innovative strategy. This role is responsible for owning strategic opportunities that enhance client engagement and drive portfolio growth. The position sits at the intersection of analytics, strategy, and client experience, requiring collaboration with cross-functional partners in Product, Risk, Marketing, and Technology to achieve measurable results and sustained growth. The core objective is to evolve the engagement ecosystem by building strategies that deepen client relationships, increase profitability, and support RBC’s long-term vision for its Cards business.

Requirements

• Strong analytical mindset with the ability to turn complex data into actionable insights.
• Proficiency in SQL and comfort working with large datasets.
• Proficient in Microsoft Excel, Word, and PowerPoint.
• Solid understanding of financial drivers, P&L management, and program profitability.
• Demonstrated experience leading cross-functional projects and influencing across levels and functions.
• Excellent communication and presentation skills, with the ability to tell a clear and compelling story.
• Self-starter who thrives in an ambiguous, fast-paced, and collaborative environment.
• Strategic and critical thinker with strong problem-solving skills and a bias for action.

Nice To Haves

• Experience in credit cards, financial services, or client engagement programs.
• Exposure to test-and-learn frameworks or Agile delivery methodologies.
• Knowledge of client lifecycle management and marketing analytics.

Responsibilities

• Manage and execute client engagement strategies for Upgrades (upgrades, generic switch, etc) and Installments (flexible payment program) by partnering with cross-functional teams such as Product, Marketing, Campaign Execution, Risk, Technology, to drive growth and deliver value to existing clients.
• Project manage initiatives from conception to execution, developing clear workplans, aligning stakeholders on scope and milestones, and ensuring on-time delivery of high-quality outputs.
• Leverage analytics to identify growth opportunities, diagnose performance gaps, and translate insights into actionable strategies.
• Lead large cross-functional initiatives, collaborating across Product, Marketing, Risk, and Technology to deliver seamless and profitable client experiences.
• Monitor, forecast, and report on program performance and profitability, ensuring results are clearly communicated to stakeholders.
• Influence decision-making through strong analytical storytelling and sound business judgment.
• Navigate ambiguity with confidence, demonstrating ownership and accountability to deliver results.
• Champion continuous improvement by identifying opportunities to test, learn, and optimize engagement strategies.

Benefits

• Ongoing investment in your professional development and career advancement, with access to best-in-class tools, mentorship, and learning opportunities.
• Opportunities to do challenging work on high-impact programs that shape the future of RBC’s Cards portfolio.
• The flexibility to manage your work and life priorities in a supportive and inclusive culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed