Senior Manager, Campaign Management

Universal Music•New York, NY

About The Position

Famehouse, a division of UMG, is the preeminent leader in D2C solutions in music, defining & delivering the industry’s best-in-class service to connect artists with their fans. Established & headquartered in Philly, Famehouse powers eCommerce for UMG’s labels, artists, and Bravado, along with a select roster of 3rd party clients. Our success & culture is fueled by collaboration—both within FH and with our partners. We are passionate about the impact of eCommerce for artists, providing a full service solution to grow an artist’s owned business including strategy, creative, storefront merchandising, fulfillment, customer service, technology, and more. Famehouse is seeking a driven individual to join our teams as a Sr Manager of Campaign Management. This role will work directly with artist teams to organize, manage, and execute a calendar of activity, collaborating with stakeholders across departments to see through the end to end delivery of an ecommerce campaign. The ideal candidate has experience in project management within the music or entertainment industry, thrives in a fast-paced environment, and is passionate about connecting artists with their fans.

Requirements

1-2+ year of relevant internship or full-time work experience, preferably in music, entertainment, or eCommerce
Excellent communication and interpersonal skills (verbal and written)
Meticulous attention to detail and follow through
Extremely organized with superior time management skills
Ability to multitask and prioritize under tight schedules while maintaining production of high quality work
Pro-active is your middle name. Excellent at providing information to team members before they even get the chance to ask you for what they need!
Self-accountability to follow-through with proper consistent updates to stakeholders
Excellent computer skills, including Microsoft Office, Excel, PowerPoint, and Google docs

Nice To Haves

Experience with Monday.com and Shopify preferred, but not required
Experience with Photoshop is a plus, but not required
Strong interest in learning more about eCommerce Operations and eCommerce Marketing

Responsibilities

Develop and manage a detailed campaign calendar, establishing key milestones and deadlines and communicating them clearly to all stakeholders.
Gather, organize, manage, and liaise with multiple cross-functional team members including Store Management, Order Management, Inventory Management, Logistics, Production, and Marketing teams to ensure deadlines to meet launch dates.
Work closely with the Cross-Functional Team to ensure that they have all pertinent information for store and product launches.
Field all comments/amendments to ensure timely program launches.
Help coordinate review and approvals of key assets from artist management and internal stakeholders.
Work with international teams to align campaign launches across different regions, ensuring a globally cohesive and timely execution.
Compile and track necessary logistical information for new product/program launches (SKUs, product titles, product descriptions, imagery, etc.).
Perform regular QA checks on active web stores to ensure proper shop functionality, marketing copy, and merchandising.
Proactively manage music and merchandise inventory levels across all stores and alert appropriate team members when product needs to be replenished.
Compile and provide various sales and inventory reports to relevant stakeholders as needed.
Occasionally assist in creation of eCommerce keynotes, presentations, and reporting as needed.
General admin including meeting scheduling, expense reports, occasional travel booking.

Benefits

Comprehensive medical, dental, and vision coverage
100% coverage for out-patient in-network mental health services
Fertility coverage for eligible medical plan participants
Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)
Student Loan Repayment Assistance and Tuition Reimbursement
401(k) with 100% immediate vesting on the first 5% of your contributions, plus an additional UMG contribution
Flexible Paid Time Off (PTO) for exempt employees
3-weeks PTO for non-exempt employees
2-weeks paid Winter Break
10 Company Holidays (including Juneteenth and Wellbeing Day)
Summer Fridays (between Memorial Day and Labor Day)
Generous paid parental leave for every type of parent