Senior Manager, Business Transformation

Bertelsmann-Jobs • Ontario, CA

5h • $130,000 - $145,000

About The Position

The Senior Global Business Transformation Manager at Arvato is a strategic, customer-facing leader responsible for driving global business transformation initiatives, implementing New Product Introductions and delivering customer-driven operational solutions across multiple regions. Serving as the primary transformation partner to key global customers, this role works closely with customer stakeholders and internal cross-functional teams to translate business objectives into scalable operational capabilities.
The role leads the implementation of new products, services, and business requirements, ensuring operational readiness, successful product launches, and continuous process improvement. By combining business transformation, program management, and customer engagement, the Senior Global Business Transformation Manager drives innovation, operational excellence, and long-term customer success.
The ideal candidate combines strong business acumen, program management expertise, change management capabilities, and a deep understanding of global business processes to deliver measurable value across multiple regions.

Requirements

• Bachelor’s degree in Business, Supply Chain, Engineering, IT, or related field; MBA preferred.
• 6–10+ years in business transformation, consulting, operations, or program management
• Proven experience leading global transformation initiatives in multinational environments
• Strong understanding of process management, change management, and digital transformation

Nice To Haves

• Supply Chain, Logistics, E-commerce, Technology, Customer Operations

Responsibilities

• Lead customer-facing global transformation and NPI programs from requirements to operational launch.
• Act as primary interface between customers and internal teams, translating needs into scalable solutions.
• Manage end-to-end implementation programs (planning, governance, risk, testing, go-live, readiness).
• Coordinate cross-functional execution across Ops, Engineering, IT, Supply Chain, Logistics, Procurement, Quality, and Customer Service.
• Develop and execute global transformation roadmaps focused on efficiency, standardization, and customer experience.
• Drive continuous improvement using Lean, process optimization, automation, AI, and digital tools.
• Partner with IT and business teams to deliver technology-enabled solutions and innovation.
• Lead change management, including stakeholder engagement, communication, training, and adoption.
• Establish governance, track KPIs, risks, and benefits, and report progress to executive leadership.
• Build strong customer and executive relationships, acting as trusted advisor and influencing decisions.
• Identify opportunities for capability expansion through new requirements and operational enhancements.

Benefits

• Medical, Dental, Vision, Life Insurance, and Disability Pay.
• 401(k) with company matching up to 6%.
• Paid Time Off, including paid holidays.
• Flexible Spending Accounts.
• Voluntary benefits such as legal and financial assistance, pet insurance, and more.
• Employee Assistance Program.
• Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.
• Commuter benefits.
• Employee engagement activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior