Senior Manager-Business Support OFS Topline

Marriott•Bethesda, MD

8h•$100,400 - $148,000•Hybrid

About The Position

The Sr Manager, Business Support, OFS, supports the Vice President, Sr. Director(s) & Director(s) of Franchise Operations, Executive Excellence. This position coaches above property franchise management company representatives who are participants of Executive Excellence. The goal is to improve Top Line performance of their Marriott branded hotels. Also, to provide insights to Franchise Management Company Principals by identifying key opportunities to leverage Marriott systems and programs to drive revenue. This role recommends revenue management, sales & marketing tactics to drive performance. The position supports the design and implementation of key initiatives and programs and will recommend optimal account deployment as opportunities arise. Approximately 25% travel is required.

Requirements

At least five years of Revenue Management and/or Sales work experience demonstrating career growth and a pattern of exceptional performance.
A minimum of 3 years of leadership experience
Strong relationship management, strategic planning, communication, and analytical skills
Strong knowledge of financial analysis, quantitative analysis, and statistical tools

Nice To Haves

Bachelor’s degree in a quantitative discipline (preferred) or equivalent relevant work experience, with a strong foundation in financial and data analysis.
Revenue Management and multi-brand hospitality experience preferably in Select Service and Extended Stay with experience in solving “real-life” business problems.
Proven expertise in project management, organizational skills, and the ability to manage multiple projects independently and efficiently.
Demonstrated ability to communicate effectively, both verbally and in writing, including public speaking and presenting complex information to senior management in a clear and concise manner to facilitate executive decision making.
Familiarity with Marriott systems (such as MARSHA, MRDW, One Yield, MarRFP, Fosse) and experience collaborating with teams to develop and refine decision support systems.

Responsibilities

Assumes the role as the discipline partner for accounts participating in Executive Excellence and is the point of contact for leaders of Franchise Management Companies.
Will develop, implement, and monitor processes to drive efficiencies within the team focused on improving Top Line performance at the Franchise Management company level.
Develops and delivers Top Line Performance Reviews and education on Marriott’s systems, tools, and resources to Senior Executives at Franchise Management Companies focused on education and understanding all opportunities to drive Topline results.
Effectively engages with Sr Leaders and franchise Principles to gain buy-in to support Marriott policies and recommendations.
Identifies initiatives to optimize franchise topline performance and drives accountability.
Partners with Headquarters teams to design system implementation and rollout plans resulting in adopting Marriott systems and tools by Franchise hotels.
Leverages Marriott’s business approach to franchise support and can effectively minimize risk to the enterprise.
Evaluates revenue performance for portfolio/management companies and recognizes opportunity areas. Identifies underlying causes of good/bad performance and develops plans to address them with the appropriate management company. Coaches participants on key initiatives, systems, tools, and resources.
Uncovers areas where Marriott tools and resources are not being leveraged by franchise management companies, potentially leading to missed revenue opportunities; navigates Marriott’s internal organization to pair needs with solutions.
Influences alignment on revenue maximization strategies and influences decisiveness with revenue management decision makers in management companies. Makes and implements recommendations for increasing effectiveness and change of strategies.
Facilitates effective performance reviews: identifies account success factors and provides direction for achieving them. Demonstrates the ability to recognize similar recurring business issues and understands how to leverage past solutions.
Influences the adoption of franchisees on the evolution of strategies and focus areas in group & transient strategy for hotels, including, but not limited to, system adoption and pull-through of system enhancements & process changes.
Develops portfolio/management company revenue objectives and action plans which align the highest typical revenue opportunities between the franchise management company and Marriott International.
Contributes insights and education in prioritizing systems, programs, tools and decision-making support resources, balancing this perspective with an understanding of system-wide priority and opportunity.
Seeks effective ways to support Vice President, Sr. Director(s) & DIrector(s) of Franchise Operations, Executive Excellence focusing on the highest opportunity revenue issues by portfolio; solicits feedback, conducts measurement of progress, and adjusts course as necessary to meet this objective.
Shares insights related to market business environments, both internally and externally. Identify performance gaps of hotels and provide strategic and mitigating advice for solution.
Provide pre-opening and conversion support to ensure effective pricing and revenue strategies are in place before hotel opening; then monitor new hotel ramp up, and provide framework and support for ramp performance objectives to be met and exceeded.
Prepares and delivers presentations tailored to individual franchise management companies unique educational opportunity areas, highlighting top opportunity areas, and driving for agreement on next steps and measurement.
Approaches portfolio/account reviews and interactions with franchise revenue management leaders as an opportunity to impart critical thinking acumen; shares best practices for maximizing revenue.
Providing feedback to MI on high-value focus areas for the franchise community, bringing ideas which allow this role to focus on the most impactful areas to the franchisee revenue management relationship.
Takes responsibility for proposing a learning plan that supports emerging business requirements and personal development objectives.
Develops and uses systems to organize account plans, strategies, pull-through, and performance updates on metrics.
Monitors and pushes compliance in standards for managing inventory, executing pricing and sales strategies.
Performs other duties as assigned.