Senior Manager, Business Operations eCommerce - Search (Sam's Club)

Walmart • Bentonville, AR

2d • Onsite

About The Position

The Senior Manager of Search is responsible for operating, maintaining, and evolving the search platform and experience of the eCommerce business. They will help drive and support daily operational executional asks related to helping members find the items they’re looking for. They will work extensively and actively within the team and with key stakeholders to drive a strategy to deliver a holistic and seamless online search & discovery experience. They will collaborate with Digital Merchandising, Product, and Advertising Platform partners to ensure that search experiences are optimized, while supporting & implementing personalization algorithms and AI-assisted experiences to drive middle-funnel performance and the best member experience outcomes. This role requires an experienced and highly-specialized eCommerce operations professional with proven know-how on building and operating PLP experiences, search platforms, search algos, and product for large-scale eCommerce businesses. The candidate must demonstrate strong strategic and analytical prowess, being able to drive product and algorithm development/roadmap discussions, as well as having the leadership mindset capable of balancing multiple stakeholders and partnering with them to find shared win-win outcomes.

Requirements

• At least 5 years experience operating and managing an eCommerce site operation, focused on transactability, discoverability, and optimizing the buy funnel
• At least 2 years experience supporting and managing an internal site Search & discovery engine and platforms, driving and influencing business and product strategy with Product & Engineering partners
• Proven analytical capability and mindset, quarterbacking AB Test-and-learn, displaying comfort with large data sets, building performance analyses, and deriving actionable insights with metrics such as add-to-cart, conversion, and engagement rate
• Comfortable working in highly matrixed environments, weighing and balancing stakeholders, and making high-stake prioritization decisions
• Bachelor's degree in information technology, computer science, or related area and 5 years’ experience in eCommerce merchandising, site operations, business management, or related area OR 7 years’ experience in eCommerce merchandising, site operations, business management, information technology, computer science or related area.
• 2 years’ supervisory experience.

Nice To Haves

• Master's degree in Information Technology, Computer Science, or related area

Responsibilities

• Support and manage on site search platform including researching trends, troubleshooting bugs and fixing sub-optimal search PLP experience issues
• Manage and drive usability and evolution of in-house platform and manual intervention platform tools, including boosting, redirects, and other actions; liaise between Product & Engineering as well as Digital Merchandising to drive effective build-out of search algorithm optimization to reduce manual interventions over time
• Support and manage Search system and business metrics; work with analytics to build and maintain performance dashboards as well as support hypothesis-building of opportunities to boost performance such as add-to-cart and conversion rate
• Support and implement personalization signals and experiences within the search experience.
• Drive usage and engagement of personalized search results, and complementary product suggestions and carousel/modules
• Test & learn while building Gen-AI & Agentic-AI powered experiences into the search experience, leveraging semantic & conversational prompts to boost search & discovery of Sam’s Club’s best products

Benefits

• Health benefits include medical, vision and dental coverage
• Financial benefits include 401(k), stock purchase and company-paid life insurance
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• Short-term and long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager