Director, Business Analysis And Insights - eCommerce Fraud (Sam's Club)

Walmart • Bentonville, AR

2d • Onsite

About The Position

Sam’s Club is looking for a strategic and influential leader to own and evolve our end-to-end eCommerce fraud and payment risk strategy. This role sits at the intersection of fraud operations, financial systems, payments, product, and technology — leading initiatives that directly impact customer experience, financial performance, and the future of our digital commerce platform. As Director, eCommerce Fraud, you’ll lead efforts across order fraud, payment disputes, bank card chargebacks, and platform risk strategy while partnering closely with Product, Engineering, Finance, Treasury, and global teams. This is a highly visible leadership role with significant executive exposure and enterprise-wide influence, especially as Sam’s Club transitions its eCommerce ecosystem onto Walmart’s broader platform infrastructure. You’ll bring together data, operational excellence, and strategic influence to solve complex business problems, improve financial outcomes, and shape scalable fraud prevention capabilities for the future.

Requirements

• Deep knowledge of the U.S. payments ecosystem, including bank card chargebacks, disputes, payment operations, fraud strategy, or financial risk management.
• Experience leading large-scale, cross-functional initiatives in eCommerce, payments, financial services, retail, fintech, treasury, fraud, or related environments.
• Ability to influence across executive stakeholders, product teams, and technical organizations using data-driven insights and strategic communication.
• Strong financial acumen with experience managing significant financial exposure, operational KPIs, and business performance metrics.
• Experience partnering with Product, Engineering, and Technology teams to implement scalable systems and operational improvements.
• Proven ability to navigate ambiguity, solve complex problems, and lead through large-scale organizational or platform transformation.
• Background in Accounts Payable, Treasury, Payments, Financial Operations, Fraud, or Risk Management is highly valued, though traditional Asset Protection experience is not required.
• Experience working in matrixed global organizations with offshore or international teams preferred.
• Exceptional leadership, communication, and stakeholder management skills with the ability to build trust and drive alignment at all levels of the organization.
• Bachelor’s degree in Business, Analytics, Statistics, or related field and 5 years’ experience in data analytics, project management, business, or related area OR 7 years’ experience in data analytics, project management, business, or related area.
• 3 years’ experience using intermediate functionality of Microsoft Office.
• 4 years’ supervisory experience.

Nice To Haves

• Consulting
• Working on cross-functional teams or projects
• Masters: Business Project Management - Project Management Professional - Certification
• Six Sigma - Certification

Responsibilities

• Lead the strategy and execution for eCommerce fraud prevention, payment risk, disputes, and chargeback operations across SamsClub.com and digital channels.
• Drive enterprise-wide initiatives tied to payment integrity, fraud mitigation, and customer transaction protection while balancing growth and member experience.
• Partner cross-functionally with Product, Engineering, Finance, Treasury, Operations, and global teams to influence platform decisions and improve fraud detection capabilities.
• Oversee critical initiatives tied to the migration of Sam’s Club eCommerce capabilities onto Walmart’s platform ecosystem, ensuring fraud controls and payment processes scale effectively.
• Use data, analytics, and business insights to identify vulnerabilities, optimize processes, and recommend strategies that reduce financial exposure and operational friction.
• Build executive-level presentations and influence senior leadership decisions through compelling data storytelling and strategic recommendations.
• Manage complex external vendor relationships across payment providers, banking partners, and financial institutions related to disputes, chargebacks, and payment operations.
• Lead and develop high-performing teams across fraud operations and strategy, creating alignment, accountability, and continuous improvement.
• Collaborate with international and offshore teams, including key operational partnerships in India, to drive scalable execution and operational consistency.
• Identify broken or inefficient processes across digital payment channels and lead transformational improvements that strengthen performance and member trust.
• Create a culture of innovation, ownership, and continuous learning while championing integrity, compliance, and operational excellence.

Benefits

• Health benefits include medical, vision and dental coverage
• Financial benefits include 401(k), stock purchase and company-paid life insurance
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

What This Job Offers

• Job Type: Full-time
• Career Level: Director