Senior Manager, Business Analytics

CVS Health•Hartford, CT

2d•$82,940 - $182,549

About The Position

The Senior Manager, Medicare Business Analytics is a senior individual contributor on Aetna's Medicare Advantage Performance Management Business Analytics team, serving as a player‑coach and senior analytics lead across the team's portfolio of analytics, reporting, and insight‑generation work. This role does not own a single fixed deliverable; instead, it flexes across the team's full body of work, financial performance analytics, competitive intelligence, dashboard development, growth and enrollment analytics, footprint and submarket analysis, and ad‑hoc executive requests, bringing senior‑level technical depth and leadership to whichever initiatives most need it. The incumbent is expected to drive results and rally the team behind specific initiatives, stepping in as a hands‑on contributor on complex technical problems while simultaneously mentoring junior and mid‑level analysts, raising the technical bar across the team, and ensuring that high‑priority deliverables land on time and at executive‑ready quality. They will partner closely with the Lead Director to identify where the team needs senior horsepower, whether that's unblocking a stalled workstream, leading a multi‑quarter modernization effort, standing up a new analytical capability, or representing the team in cross‑functional forums and then own that work end‑to‑end. This is a high‑visibility, high‑trust role that requires someone who can move fluidly between deep technical execution and team leadership, who is comfortable operating with ambiguity, and who can be deployed against whatever the team's most important problem is at any given time.

Requirements

7+ years of progressive experience in healthcare analytics, business intelligence, or informatics, with at least 3 years in a senior individual contributor or technical lead capacity.
Demonstrated experience designing, building, and maintaining executive‑level dashboards and recurring analytical deliverables in a regulated healthcare environment.
Advanced proficiency in SQL and at least one BI/visualization platform — Tableau and/or Power BI required.
Working knowledge of Medicare Advantage business fundamentals: enrollment lifecycle (BOP/EOP, lapses, new sales), PBP structure, county/submarket mapping, and AEP timelines.
Proven ability to design data validation, reconciliation, and automation processes for recurring reporting deliverables.
Strong written and verbal communication skills, with demonstrated ability to translate complex analyses into concise executive‑ready narratives for senior leadership.
Experience partnering with cross‑functional stakeholders including Actuarial, Product, Sales/Retention, and IT/Engineering teams.

Nice To Haves

Direct experience supporting Medicare Advantage bid strategy, rate announcement analysis, or CMS rate methodology interpretation.
Familiarity with Aetna/CVS Health data ecosystems.
Experience with Python for data validation, dashboard automation, or supplemental reporting workflows.
Hands‑on experience with Google Cloud Platform (GCP) data environments, including data ingestion, validation frameworks, and credential management.
Exposure to competitive intelligence analytics, CMS Landscape file analysis, and Medicare market footprint reporting.
Experience with GitHub‑based development workflows and production deployment processes for analytics assets.
Knowledge of CMS Star Ratings methodology, IRA impacts, LIS/Extra Help policy, and SNP/GE plan requirements.
Experience managing data governance topics such as sensitive field handling (e.g., MBI), policy tags, and access controls in BigQuery.
Prior experience in a player‑coach or technical lead role mentoring junior analysts.

Responsibilities

Serve as a player‑coach, balancing hands‑on individual contribution with mentorship, technical guidance, and informal leadership of mid‑level and junior analysts on the team.
Lead high‑priority initiatives end‑to‑end, taking ownership of scoping, execution, stakeholder management, and delivery for whichever workstreams require senior leadership at any given time.
Drive results across a broad and shifting portfolio, including (but not limited to) executive and market‑facing dashboards, growth and enrollment analytics, financial performance reporting, competitive intelligence, footprint and submarket analytics, and ad‑hoc executive requests.
Rally the team behind key initiatives by setting direction, breaking down complex problems into actionable workstreams, coordinating contributors, and holding the team accountable to milestones and quality standards.
Raise the technical bar across the team through code review, design partnership, documentation standards, and proactive identification of opportunities to automate, simplify, or modernize existing processes.
Partner with the Lead Director to triage incoming demand, prioritize the team's roadmap, and surface risks, dependencies, and resourcing tradeoffs.
Represent the team in cross‑functional working groups with Actuarial, Product, Sales/Retention, Performance Management COE, and DDAT, translating between business stakeholders and the analytics team.
Translate complex analyses into executive‑ready narratives suitable for AVP and SVP‑level audiences, and coach team members in doing the same.
Identify and lead continuous improvement opportunities across the team's tooling, processes, and reporting standards including automation, data validation frameworks, documentation, and modernization of legacy assets.
Operate with flexibility and ownership in an environment where priorities shift, taking on whatever work most needs senior leadership without being constrained to a fixed scope.