Senior Manager, Billing

Choice Hotels International • North Bethesda, MD

1d • Hybrid

About The Position

The Senior Manager, Global Franchise Billing provides strategic and operational leadership for Choice Hotels’ global franchise billing function, overseeing invoice processing exceeding $1B annually. This role is accountable for the accuracy, integrity, scalability, and compliance of all franchise-related billing activities across domestic and international portfolios, including royalties, marketing and loyalty assessments, commissions, reservation fees, and other contractual revenue streams. Operating at a senior management level, this leader sets global billing strategy, establishes governance and controls, and drives enterprise-scale process modernization and automation. The role partners closely with Finance, Technology, Legal, Franchise Operations, and Brand leadership to ensure billing operations support financial performance, regulatory compliance, SOX requirements, and positive franchisee relationships. The position leads and develops a high-performing global team and serves as the senior escalation point for complex billing matters, balancing financial stewardship with franchisee experience.

Requirements

• 8–10+ years of progressive experience in billing operations, revenue operations, accounts receivable, or financial operations within a multi-unit, franchise, or contract-based environment.
• 5+ years of direct people leadership experience managing managers and/or professional-level staff.
• Demonstrated experience leading enterprise-scale system implementations or transformation initiatives.
• Strong knowledge of franchise billing structures, contractual fee models, and revenue recognition principles.
• Experience with enterprise billing platforms, ERP systems, and franchise or customer portals.
• Advanced analytical skills with strong Excel proficiency (e.g., Power Query, Power Pivot, complex financial modeling).
• Experience with business requirements documentation, gap analysis, testing protocols, and internal control design.
• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Strategic thinker able to translate enterprise objectives into scalable operational execution.
• Proven ability to influence senior, cross-functional stakeholders without direct authority.
• Strong change management and transformation leadership capabilities.
• Excellent written and verbal communication skills, including executive-level presentations.
• High degree of business acumen, operational discipline, and risk awareness.
• Ability to balance financial rigor with franchisee experience and relationship management.
• Bachelor’s degree in Finance, Accounting, Business, or a related field or an equivalent combination of education and relevant work experience required.

Nice To Haves

• Experience in hospitality, franchising, or similar contract-driven revenue models strongly preferred.
• ERP systems (Oracle Fusion preferred).
• Experience in franchising, hospitality, or multi-unit environments preferred.

Responsibilities

• Own end-to-end global franchise billing operations, ensuring accurate, timely, and compliant invoicing across all brands and regions.
• Oversee billing for royalties, marketing and loyalty assessments, commissions, reservation fees, and other contractual revenue streams.
• Establish, monitor, and report on key performance indicators (KPIs) including billing accuracy, dispute rates, processing cycle times, and revenue leakage.
• Partner with Accounting to ensure proper revenue recognition, accruals, reconciliations, audit readiness, and SOX compliance.
• Identify and mitigate operational and financial risks impacting billing integrity or revenue realization.
• Analyze billing data trends to identify root causes of discrepancies and implement corrective actions.
• Provide enterprise-wide leadership for global franchise billing operations aligned with financial objectives and contractual requirements.
• Own billing policies, governance frameworks, and internal controls to ensure consistency and compliance across domestic and international portfolios.
• Serve as a subject matter expert on franchise fee structures and contract-based revenue models.
• Drive structural improvements that enhance financial integrity, scalability, and transparency.
• Influence senior Finance and cross-functional leaders to optimize billing performance and outcomes.
• Lead, develop, and scale a high-performing global billing organization with clear accountability and performance standards.
• Manage workforce planning, hiring, onboarding, performance management, and succession planning.
• Foster a culture of operational rigor, collaboration, continuous improvement, and customer focus.
• Coach and develop leaders and professional staff to drive engagement, accountability, and growth.
• Serve as the senior escalation point for complex or high-impact franchise billing issues.
• Partner with Franchise Operations, Legal, Accounting, International Finance, Marketing, Reservations, Technology, and Brand teams to resolve contractual interpretation issues and disputes.
• Support franchisee communications related to billing changes, policy updates, and portal enhancements.
• Balance strong financial controls with maintaining trusted franchise relationships.
• Drive continuous improvement initiatives across global billing workflows to enhance efficiency, accuracy, and scalability.
• Lead automation, system modernization, and implementation of system-driven controls to reduce manual effort and errors.
• Conduct root-cause analysis of billing disputes and implement sustainable, structural solutions.
• Establish standardized global processes while accommodating regional, regulatory, and contractual differences.
• Ensure robust documentation, controls, and audit support across all billing processes.
• Prepare and present monthly and quarterly executive-level reporting on billing performance, dispute trends, risk exposure, and transformation initiatives.
• Provide strategic insights and actionable recommendations to Finance and executive leadership.
• Support special projects and enterprise initiatives impacting revenue operations.

Benefits

• Competitive compensation and benefits, including medical, dental, and vision coverage
• Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
• Financial benefits for retirement and health savings
• Employee recognition programs
• Discounts at Choice hotels worldwide
• Annual bonus based on the terms of Choice's Management Incentive Plan (MIP)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior