Senior Manager, Benefit Operations – Americas

Johnson & Johnson Innovative Medicine•Tampa, FL

4d•$122,000 - $212,750•Hybrid

About The Position

We are searching for the best talent for a Senior Manager, Benefit Operations – Americas located in Tampa, FL or New Brunswick, NJ. The Senior Manager, Benefit Operations – Americas is responsible for leading the delivery, governance, and continuous improvement of benefits operations across the North Americas and Latin America regions. This role ensures high-quality, consistent service delivery through effective leadership of a multi-regional team, management of third-party vendors, and strong partnerships with internal stakeholders across Global Services and Corporate Services Total Rewards. The position plays a critical role in driving operational excellence, optimizing the employee and retiree experience, and ensuring alignment across multiple vendors and internal teams. The Senior Manager will lead a team of benefits operations professionals within the US and across Latin America and act as a key liaison between Vendors, Human Resources, Global Services, and Corporate Services Total Rewards.

Requirements

Bachelor’s degree
8–10+ years of experience in benefits operations, HR shared services, or a related operational leadership role
Demonstrated experience managing complex vendor relationships and outsourced service delivery models
Deep experience benefits, pensions, and leave administration including understanding design and industry best practices
Proven ability to manage cross-functional stakeholder relationships in a matrixed, global organization
Experience leading teams and driving operational performance

Nice To Haves

Experience managing multi-country operations within the Americas
Advanced degree (e.g., MBA) or equivalent experience
Experience working within a global services or shared services environment
Spanish language proficiency is a plus

Responsibilities

Serve as the primary relationship owner for third-party benefit vendors across the Americas, ensuring strong, collaborative partnerships.
Lead vendor governance, including performance management, service reviews, and ongoing alignment to service expectations and business priorities.
Monitor and hold vendors accountable to service level agreements (SLAs), contractual obligations, and performance standards.
Proactively identify opportunities to enhance vendor performance, improve service delivery, and optimize cost-efficiency.
Partner closely with Corporate Services Total Rewards and Global Services stakeholders to ensure vendor strategies are aligned and integrated.
Drive consistency and coordination across multiple vendors to deliver a seamless employee and retiree experience.
Oversee end-to-end delivery of benefits operations, including health and welfare, retirement, absence and disability management, and related services.
Ensure operational continuity, compliance with company policies, and adherence to regional regulatory requirements.
Partner with internal stakeholders and vendors to ensure accurate, timely, and high-quality service delivery across all programs.
Monitor internal service performance metrics and implement corrective actions where needed.
Lead and manage SOX controls and compliance for North America partnering with internal and external audit, Payroll and Global Services Human Resources.
Build and maintain strong working relationships with Global Services, Corporate Services Total Rewards, HR Business Partners, and other key internal stakeholders.
Act as a trusted advisor and point of contact for benefits operations service delivery issues and improvements.
Facilitate alignment across functions to ensure effective execution of benefits strategies and programs.
Support communication and change management efforts related to operational and vendor changes.
Identify and drive continuous improvement initiatives to enhance operational efficiency and employee experience.
Lead resolution of service delivery issues, leveraging data and stakeholder feedback to implement sustainable solutions.
Promote a culture of innovation, process optimization, and design thinking within the team and across vendor partners.
Leverage insights and benchmarks to recommend improvements in service delivery models.
Lead, coach, and develop a team of benefits operations professionals to deliver high performance and strong employee engagement.
Foster a collaborative, inclusive, and customer-focused team culture aligned with organizational values.
Set clear priorities and goals, ensuring alignment with broader Global Services objectives.
Enable talent development, succession planning, and capability building within the team.

Benefits

Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year
Eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
Eligible to participate in the Company’s long-term incentive program.