Senior Specialist, Benefit Operations

Bristol Myers Squibb • Tampa, FL

5d • Hybrid

About The Position

The Senior Specialist, Benefit Operations plays a central role in managing and coordinating the administration of all company-sponsored health and welfare benefits and wellness programs. This position is primary for Canada and also provides support for US and Puerto Rico. This position provides Tier 2 support and works collaboratively with internal People Services teams, including Payroll, Communications, HR Business Partners and Workforce Administration, as well as external partners such as benefit administrators, insurance carriers, vendors, and brokers. Ultimately, our goal is to provide an exceptional customer experience, ensuring our benefit programs are not only effective and efficient, but also contribute to the well-being and success of our workforce and the broader community they support.

Requirements

• Bachelor’s degree in Human Resources, Business Administration or related field or equivalent experience preferred.
• Minimum of 5-7 years of experience in benefits administration, with at least 3 years in a senior or lead role required, Canadian experience preferred.
• Experience with self-insured benefits plans or large, complex benefits programs required, RRSP and Medicare knowledge preferred.
• Experience with benefits administration software and HRIS platforms required, familiarity with Workday and Alight preferred.
• Strong analytical and MS Excel skills with exceptional attention to detail and the ability to interpret and present complex benefits data.
• Excellent written and verbal communication skills, with the ability to explain complex benefits information to all stakeholders at all levels.
• Exceptional project management and organizational skills with the ability to manage multiple priorities and deadlines.
• Agile workforce requires the ability to work in a highly collaborative, multifunctional team environment and the ability to deliver on individual goals with minimal supervision.

Nice To Haves

• Professional certifications such as SHRM-CP, PHR or CEBS preferred.
• Prior experience implementing new benefit technologies, upgrading systems and operational redesigns strongly preferred.

Responsibilities

• Utilize ServiceNow ticket system to research and provide resolution to Tier 2 benefits operations cases.
• Oversee the daily administration of company benefits programs, including medical, dental, vision, COBRA, retiree MAP & EGWP programs, HSA, FSAs, life insurance, disability, wellness programs, and all other ancillary plans.
• Responsible for implementations, enhancements, testing, deployment, execution, administration and communications of the Bristol-Myers Squibb (BMS) benefit plans and systems.
• Partner with Benefit Strategists and Service Delivery Management to determine feasibility to successfully operationalize proposed benefit additions or modifications.
• Participate in implementation meetings and provide SME knowledge of benefit operations, plan requirements, vendor deliverables and project plans.
• Identify opportunities for process automation, reducing manual tasks and creating streamlined and efficient processes.
• Serves as main point of contact for our benefit administrators, carriers and vendors for all operational activities, including understanding plan requirements.
• Collaborate with the Benefit Operations Team to assist in the planning and execution of Annual Enrollments.
• Partner with the Communications to ensure employees are well-informed about their benefit choices and timelines.
• Oversee benefit administrator to ensure successful delivery of contracted services within project timelines.
• Analyze enrollment data to identify trends and areas for improvement.
• Compile and present relevant data for second-level appeals.
• Review and update employee reference materials, or Knowledge Articles. Ensure articles are updated, if applicable, and reposted before articles expire.
• Prepare and submit and/or oversee vendor preparation of required government filings (5500s, SARs, 1095s, etc.)
• Prepare financial reports as needed.
• Audit and reconcile invoicing for carriers, vendors, etc. and provide support for the PO process.
• Assist with internal and external audits and benefit surveys, as required.
• Coordinate M&A activities for Benefit Operations (employee data load date coordination, requirements and enrollment windows, plan for specific M&A concessions, obtain data for Prism reports and historic archiving requirements, etc.)
• Collaborate with internal partners, carriers and vendors, to create and provide training and resources for benefits offerings, including webinars, workshops and informational materials.
• Monitor and analyze employee benefits utilization, costs and trends to identify opportunities for cost-saving, optimization and program improvements.
• Stay informed about industry best practices, emerging trends and regulation changes as it pertains to benefit operations.
• Special projects and seasonality of work may require the ability to work more than a 40 workweek.

Benefits

• Health Coverage: Medical, pharmacy, dental, and vision care.
• Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP).
• Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support.
• Work-life benefits include: Paid Time Off US Exempt Employees: flexible time off (unlimited, with manager approval, 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees) Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays Based on eligibility, additional time off for employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs and an annual Global Shutdown between Christmas and New Years Day. All global employees full and part-time who are actively employed at and paid directly by BMS at the end of the calendar year are eligible to take advantage of the Global Shutdown.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees