Sr Manager, Assessment Ops & Integration
About The Position
The Medical Council of Canada (MCC) is seeking a Senior Manager, Assessment Operations & Integration to provide senior operational leadership and cross-functional coordination across its examination programs and preparatory products. This hybrid role, based in Ottawa, Ontario, is a full-time permanent position. The Senior Manager will report to the Executive Director, Assessment, and will work closely with managers and subject matter experts to plan, integrate, deliver, and continuously improve assessment operations. This role is crucial for translating high-level priorities into coordinated operational plans, driving operational consistency, quality improvement, and enhancing the candidate experience. The ideal candidate will be energized by complex operations, cross-team coordination, and system improvement.
Requirements
- 7-10 years experience leading managers and complex operational programs, preferably in the assessment field.
- Demonstrated experience building and maintaining relationships with external parties, regulators, and partners.
- Experience in non-profit operations and budget preparation.
- Demonstrated ability to translate strategic direction into operational plans and results.
- Knowledge of high-stakes assessment best practices and procedures.
- Knowledge of psychometric processes supporting high-stakes assessments.
- High degree of comfort with use of information technology to assist with assessment practices and supports.
- Ability to monitor for, recognize and flag in a timely manner any emerging issues and/or areas of concern in relation to examination activities.
- Ability to assess risks related to exam security and mitigating practices.
- Demonstrated judgement, initiative, resourcefulness, tact, and discretion.
- Forward thinking with an ability to foster a climate of innovation and continuous improvement.
- Ability to direct, influence and motivate managers and teams to achieve organizational objectives.
- Ability to manage multiple activities and deadlines and work well under pressure.
- Strong analytical skills and critical thinking skills with the ability to translate insights into operational decisions.
- Excellent interpersonal and relationship management skills.
- Excellent presentation, oral and written communication skills.
- Post-secondary bachelor’s degree in administration or other related field (business, health or education).
- Advanced oral and written skills in English are required.
Nice To Haves
- Experience as a leader in the health professions’ education, assessment or healthcare delivery sector(s) is considered a strong asset.
- Masters in business administration, Leadership.
- Oral and written skills in French are considered an asset.
Responsibilities
- Provide senior operational leadership and coordination across MCC examination programs and preparatory products.
- Drive implementation of departmental priorities and promote consistent operational practices across examination programs.
- Oversee operational and budget planning, resource coordination, readiness activities, and business continuity planning.
- Lead resolution of complex delivery, resource, risk, and cross-functional coordination issues across examination programs.
- Lead cross-functional projects and operational transformation initiatives that enhance examination delivery, efficiency, quality, and candidate experience.
- Lead implementation of new assessment models, technologies, systems, and delivery approaches aligned with MCC strategic priorities.
- Build and maintain effective working relationships with internal teams, operational partners, vendors, and examination contributors to support program delivery and continuous improvement.
- Support coordination with examination-related committees and working groups to facilitate effective collaboration and program delivery.
- Lead and support managers and professional staff responsible for examination operations and delivery activities.
- Provide coaching, guidance, and problem-solving support to managers navigating complex operational and people-related issues.
Benefits
- A defined benefit pension plan.
- A complete benefit package your first day on the job.
- Three weeks' vacation right off the bat.
- A company paid holiday closure in December.
- A 35-hour work week.
- Compressed and telework programs.
- Free onsite parking - any day, any time.
- Free virtual Mobility and Strength & Conditioning classes.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
