Senior Manager, Application Development & Support

Scotiabank•Toronto, ON

1d•Onsite

About The Position

The Senior Manager, Application Development & Support leads and oversees the end-to-end lifecycle of the eTeller application, including development, stability, support, and continuous modernization. This role ensures business strategies, initiatives, and regulatory commitments are executed and delivered in compliance with governing regulations, internal policies, and procedures. The incumbent is accountable for managing both application development and operational support functions, ensuring seamless delivery of technology solutions, strong platform stability, and continuous improvement. This role contributes to the success of International Banking Technology by aligning execution with business priorities across Caribbean and LATAM markets.

Requirements

5+ years of experience managing cross-functional technology teams (development, QA, and support), including performance management and capability development.
Strong experience in incident management, application support governance, and operational resilience in high-availability systems.
Proven experience managing regulatory, audit, and risk deliverables (e.g., NIRA, ARB, Annual DBR & penetration testing).
Solid understanding of modern software development practices, including APIs, distributed systems, and scalable architecture.
Experience working with Agile methodologies and delivering iterative, value-driven outcomes.
Strong stakeholder management skills with the ability to engage business and senior technology leaders across regions.
Experience managing multi-country or distributed delivery environments.
Strong problem-solving skills with the ability to operate effectively under pressure, particularly during critical incidents.
Bachelor’s degree in computer science, Engineering, or related field; advanced degree is an asset.
Bilingual (English and Spanish), Highly developed written and verbal communication, interpersonal, and people leadership skills, with the ability to work independently, lead staff on engagements, and communicate effectively with stakeholders at multiple levels

Responsibilities

Lead and manage a geographically distributed team across Development and Application Support; recruit, coach, and develop talent while fostering a high-performance and accountable culture.
Drive execution of technology initiatives across Caribbean and LATAM, including software currency upgrades, modernization efforts, and region-specific regulatory changes.
Establish and continuously improve a scalable application support and operational resilience model, ensuring effective triaging, prioritization, and assignment of incidents based on severity and business impact.
Lead resolution of high-severity incidents (P1/P2) by ensuring timely stakeholder engagement, driving appropriate escalation across technology and business leadership, and restoring service quickly while ensuring root cause analysis and preventative actions.
Oversee governance and compliance processes, including New Initiative Risk assessment and Architecture Review Board request tracking and closure, Audit and regulatory commitments, and Change management, and CAB participation.
Coordinate and ensure successful execution of mandatory annual testing, including Disaster Recovery (DBR) exercises, Penetration testing (Pentest), and Other regulatory and operational resilience validations.
Execute application development in a professional, efficient, and high-quality manner, aligned with Scotiabank’s engineering standards and best practices.
Promote adoption of modern engineering practices, including DevOps, automation, and CI/CD to improve delivery speed and quality.
Champion the thoughtful use of AI-assisted development tools to accelerate engineering productivity while ensuring strong human oversight in decision-making and problem-solving.
Engage and collaborate with stakeholders across business, operations, infrastructure, risk, and regional teams to align delivery with business needs.
Provide technical leadership and guidance for complex design decisions, development challenges, and critical production issues.
Proactively identify delivery risks and challenges and escalate critical issues to leadership in a timely and structured manner.
Build and maintain effective relationships with vendors and partners, ensuring strong governance, accountability, and alignment with bank standards.
Create an environment that promotes operational excellence and strong risk management, ensuring adherence to Scotiabank’s Values, Code of Conduct, and regulatory obligations.
Build a sustainable and resilient team aligned with an ambitious technology roadmap, focused on client-centric value delivery, scalability, and extensibility.