Senior Manager, Analytics and Insights

TD•Toronto, ON

1d•CA$115,600 - CA$163,200•Hybrid

About The Position

Resilience Management is an enterprise-level team within the Protect Platform, Global Technology and Solutions (GTS) pillar for the TD Bank Group, providing first line of defense and protection coverage for TD customers, shareholders, and employees. The Resilience Management team leads TD Disaster Recovery, Availability, Operational Resilience and Business Continuity first line of defense requirements, governance and oversight. Reporting directly to the Vice President, Resilience Management within Protect Platform, the Senior Manager, Analytics and Insights will provide value-added support to effectively and efficiently measure and report on the state of Resilience Management performance for TD. The ideal candidate will demonstrate both technical and business acumen and leadership to produce and compile performance metrics, health status and various other metrics while being able to communicate quantitative/qualitative information and key insights in a clear and compelling way (verbal presentation, executive summaries, storyboarding with numbers and illustrative design) that is flexible to suit different audiences (from executive to business-line level). The role collaborates with multiple stakeholders including partners within Resilience Management, GTS and enterprise risk and control functions.

Requirements

University/College education, with focus on Data and Business Analytics, Finance, Commerce, Business, Statistics and Mathematics (having already obtained or working towards a professional designation/certification).
10+ years of experience in business performance management, reporting, insights & analysis development.
Strong proficiency in using business intelligence and analytics tools – includes firsthand exposure to programming and data environments as well as data visualization tools (i.e., SQL, Hadoop, R, Python, Microsoft Azure / Databricks, Tableau / Power BI, etc.).
Strong working knowledge of Microsoft 365 (i.e., Excel, PowerPoint, Word, Teams, Co-Pilot).
Results-focused individual with an ability to influence decisions using data, leveraging business interpretation and analysis skills.
Strong analytically-anchored thinker – proven ability to understand and proactively identify key risks and issues, demonstrates strong critical reasoning, pro-actively recommends proposals and solutions, challenges whether status quo/calculated results are rational or require additional justification.
Skilled oral and written communicator, comfortable presenting with demonstrated ability to digest complex information and summarize it in a clear, concise fashion (for executive-level consumption).

Nice To Haves

Prior experience working in or supporting Resilience Management functions (BCM, Operational Resiliency, Disaster Recovery, Availability).
Energetic, enthusiastic, pro-active self-starter – willing to “roll up the sleeves” to deliver results in the short-term while building for the long-term; agile, adaptable, “can-do” attitude, high degree of responsiveness and initiative.
Robust organizational skills with the ability to work in a challenging environment and manage multiple deadlines and priorities, with a proven record of executing with excellence and making an impact.

Responsibilities

Lead monthly and weekly reporting and portfolio insights, providing quality assurance oversight and guidance to Senior Management, including keep peers within the Resilience Management team. This includes providing visibility into key and more granular performance metrics, emerging trends within DR, Availability, Business Continuity and Operational Resilience, and areas requiring management attention.
Manage automated reporting, dashboards, and data pipelines through building, maintaining and enhancing data and reporting processes using SQL, Python, Tableau/Power BI, and other analytic and business intelligence tools.
Develop actionable insights to recovery processes, strategic initiatives and opportunities that would ensure TD continuously improves in its ability to withstand, respond and recover from disruption. This would require conducting deep-dive analyses on availability trends, incidents, change management, geographic specific issues, anomaly patterns in end to end business to technology mapping, operational risk events, loss events, open issues and control exceptions and translating into recommendations for Resilience Management decision making purposes.
Provide stakeholder management and executive-level reporting support. This would include preparing commentaries, performance summaries and insights for Resilience Management and senior leadership and other key stakeholders.