Senior Manager, Customer Insights and Analytics

Walgreens • Deerfield, IL

1d • Hybrid

About The Position

Leads customer insights and analytics initiatives, with a specialized focus on digital customer behavior and eCommerce. Leverages advanced analytic techniques and a broad toolkit to translate complex data into clear, actionable insights that elevate the customer experience and drive measurable outcomes across both retail and pharmacy. Leads and develops a high-performing analytics team while partnering closely with cross-functional stakeholders to operationalize recommendations, optimize performance, and quantify business impact. This role is based in our Deerfield, IL office and is on‑site four days a week.

Requirements

• Bachelor's degree and at least 4 years of experience in promotions, marketing, retail, analytics, pricing, consumer packaged goods, consumer research, insights, vendor collaboration, inventory, category management and/or business analysis.
• OR High School/GED and at least 7 years of experience in promotions, marketing, retail, analytics, pricing, consumer packaged goods, consumer research, insights, vendor collaboration, inventory, category management and/or business analysis
• Experience establishing & maintaining relationships with individuals at all levels of the organization, including the executive level.
• Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
• Experience identifying operational issues and recommending and implementing strategies to resolve problems.
• Experience leading cross-functional teams.
• Experience influencing stakeholders within an organization.
• At least 2 years of experience contributing to financial decisions in the workplace
• At least 2 years of direct leadership, indirect leadership or cross-functional team leadership.
• Willing to travel up to 15% of the time for business purposes (within state and out of state).

Nice To Haves

• Master's Degree OR MBA
• Experience with syndicated data platforms such as Circana, Nielsen, Numerator
• Experience with Adobe Analytics or similar software

Responsibilities

• Accountable for the management of the daily operational activities that develop and implement multiple components / processes for a specified section of work or a major section of work within Customer Loyalty & Insights, such as Vendor Collaboration, Pricing & Promotions, Insights or Consumer Research.
• Leads the development of strategic recommendations to support stakeholder expectations for assigned area.
• Develops strategies for area of specified responsibility and works cross-functionally to create actionable goals to be implementing accordingly for expected/anticipated results.
• Performs as subject matter advisor to functional area and may become actively involved, as required, to meet schedules and resolve problems highly complex in nature.
• Advises and makes actionable recommendations to stakeholders on strategic initiatives related to area of expertise.
• Helps to define and translate business goals into viable short and long-range plans with actionable goals.
• Develops protocols to support improved or recommended processes.
• Oversees team(s) assigned to projects and may manage implementations.
• Collaborates cross-functionally and shares information necessary to improve workflow processes.
• Interacts with direct reports and peers in management / customers / vendors to share information and improve cross-departmental processes.
• Oversees the development of technical/business approaches and new or enhanced technical tools.
• Makes recommendations for specified area of responsibility regarding the operating plans of the functional unit, then, based on prevailing conditions may realign the daily operations of assigned functional area.
• May develop budget for functional area.
• Accountable for area budget and delivering against business goals/objectives.
• Reviews reports and metrics and identifies opportunities to grow and optimize consumer awareness, market share and/or specified initiatives.
• Reviews and analyzes the competitive marketplace for patterns and trends and may make recommendations/adjustments to operational activities based upon identified information.
• Manages managers, supervisors and individual contributors.
• Allocates available resources to meet operating objectives.
• Ensures the ongoing training and development of direct reports.
• Develops and mentors staff through on-boarding, open communication, training and development opportunities and performance management processes; builds and maintains employee morale and motivation; ensures the team is appropriately staffed with required competencies; fosters a diverse and inclusive workplace.

Benefits

• To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/bene

What This Job Offers

• Job Type: Full-time
• Career Level: Manager