Senior Manager, AI Transformation & Process Excellence

Henry Schein

1d•$113,962 - $178,067•Onsite

About The Position

This position is responsible for driving enterprise-wide operational excellence through leveraging Lean Six Sigma, AI, automation, and digital innovation capabilities. The Senior AI Transformation & Process Excellence Manager is a strategic business transformation leader who will report to the Sr Director, Process Excellence. This role partners with our Global Distribution Group (GDG) Executive Leadership Team, business functions, and technology teams to identify, prioritize, and deliver transformational initiatives that simplify work, improve productivity, and accelerate value creation. This position combines process excellence, continuous improvement, AI strategy, intelligent automation, consulting and organizational change management to support enterprise transformation across multiple business units, shared services, and corporate functions. In this role, you will serve as a strategic transformation leader, partnering across the enterprise to simplify processes, accelerate AI and automation adoption, improve organizational performance, ultimately delivering measurable business value.

Requirements

Lean Six Sigma Black Belt certification (required)
Experience leading enterprise process transformation and operational excellence initiatives
Strong business consulting and executive facilitation skills
Experience leveraging AI solutions, generative AI, automation platforms, RPA, workflow automation or process mining
Experience evaluating AI, automation or RPA opportunities and developing business cases
Understanding of change management and organizational adoption methodologies
Strong analytical skills with the ability to leverage data to drive business decisions
Strong communication, storytelling, and presentation skills
Experience working across multiple business functions and executive stakeholders
Results focused, high proficiency to identify, baseline and measure improvement results showing the value of our engagements
AI driven strategic thinker with strong business acumen
Expert problem solver and strong analytical capabilities
Exceptional communication, presentation, and facilitation skills
Ability to influence executive leadership and drive organizational change
Strong stakeholder management and relationship-building skills
Project and portfolio management expertise
Financial acumen with the ability to quantify business value and ROI
Innovation mindset with a passion for emerging technologies and continuous improvement
Ability to lead through ambiguity and drive enterprise adoption
Strong collaboration skills across our business teams, IT, Finance and Shared Services
Actively use a wide-range of unique professional skills; expert understanding of industry practices
Excellent proficiency with tools, systems, and procedures
Outstanding planning/organizational skills and techniques
Outstanding independent decision making, analysis and problem-solving skills
Outstanding verbal and written communication skills
Outstanding presentation and public speaking skills
Outstanding interpersonal skills
Outstanding conflict resolution skills and ability to deliver difficult messages
Strong ability to build partnerships at all levels within the company
Strong negotiating skills
Resolve complex issues in effective ways
Project management, consultative skills and ability to manage a budget
Expert in multiple technical and/or business skills
Ability to cultivate and develop lasting internal and external customer relations
Typically 10 or more years of progressive experience in process excellence, consulting, business transformation, operational excellence.
Experience in AI, automation and digital transformation required.
Demonstrated experience leading enterprise level transformation initiatives.
Experience implementing Lean Six Sigma, automation, or AI-enabled business solutions preferred.

Nice To Haves

Master's degree or global equivalent preferred.
May hold two or more industry certifications.

Responsibilities

Lead enterprise-wide transformation initiatives by partnering with executive leadership to design scalable operating models that improve business performance and organizational effectiveness.
Drive continuous improvement through Lean, Six Sigma, Kaizen, and strategic business consulting to solve complex operational challenges.
Identify, prioritize, and help implement AI, automation, and digital solutions which would include leveraging generative AI, AI Agents, RPA and workflow automation with a goal of simplifying work and improving productivity.
Support the establishment of enterprise governance for AI and automation by helping to define standards, prioritization criteria, business case development, risk management, and benefit realization to ensure scalable and sustainable adoption.
Champion Change Management, communications, training, and knowledge management initiatives that accelerate adoption of new technologies and build a digitally enabled workforce.
Measure and sustain business value through KPI development, ROI tracking, performance dashboards, and executive reporting to ensure transformation initiatives deliver measurable business outcomes.
Strategic Kaizen facilitation of workshops and other team sessions involving cross-functional subject matter experts on specific business processes and operational.
Utilize data and metrics to identify trends, measure success, and make informed recommendations for continuous improvement.
Analyze existing workflows and processes to identify areas for improvement, implementing changes that enhance operational efficiency and drive overall performance improvements.
Instill and promote a culture of continuous improvement throughout the organization, encouraging TSMs at all levels to actively contribute to the evolution and refinement of processes.