program manager, Transformation and Process Excellence

Starbucks • Seattle, WA

5d • Hybrid

About The Position

This role works cross-functionally to lead end-to-end process optimization and transformation across Product, Supply Chain, and Store Operations. The program manager will support a portfolio of initiatives focused on waste reduction, supply chain optimization, inventory optimization, and analytics/reporting to unlock efficiency, reduce cost, and deliver measurable business impact.

Requirements

• 8+ years of experience in one or more areas such as program management, process improvement, operations excellence, supply chain operations, S&OP, data analytics, or transformation leadership, including leading large, complex, cross-functional enterprise programs
• Experience applying project/program management methodologies such as Agile, Waterfall, stage-gate, or hybrid delivery models to manage scope, milestones, risks, and outcomes
• Experience analyzing current-state business and system processes, identifying pain points and root causes, and designing future-state processes that improve efficiency, service, cost, quality, or partner/customer experience
• Passion for using data, analytics, dashboards, and performance metrics to identify opportunities, generate insights, measure impact, and influence business decisions
• Experience applying Lean, continuous improvement, problem-solving, and alternatives analysis techniques to assess operational and financial impacts
• Strong business acumen with experience in CPG, QSR, retail, supply chain, or other comparable consumer-focused industries

Responsibilities

• Partner with functional leaders to define and lead enterprise-wide process transformation initiatives, build clear business cases, align cross-functional teams, and deliver programs that support enterprise priorities that deliver measurable business outcomes
• Work cross-functionally across finance, technology, product development, sourcing, supply planning, manufacturing, distribution, and store operations
• Use data, analytics, dashboards, and performance metrics to identify opportunities, measure impact, and drive business outcomes across service, cost, quality, and partner/customer experience
• Sequence projects and deliverables, keep priorities current, analyze interdependencies, risks, and mitigations, and monitor delivery to ensure key milestones and business objectives are met
• Maintain executive status reporting and escalate issues as needed to drive resolution

Benefits

• medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits
• short-term and long-term disability
• paid parental leave
• family expansion reimbursement
• paid vacation from date of hire
• sick time (accrued at 1 hour for every 25 hours worked)
• eight paid holidays
• two personal days per year
• 401(k) retirement plan with employer match
• discounted company stock program (S.I.P.)
• Starbucks equity program (Bean Stock)
• incentivized emergency savings
• financial well-being tools
• 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan
• student loan management resources
• access to other educational opportunities
• backup care
• DACA reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed