Senior Manager, AI Governance

Best Buy • Richfield, MN

5d • Hybrid

About The Position

The Senior Program Manager, AI Governance will manage and continuously improve Best Buy’s enterprise AI governance processes. The role tracks AI intake, governance forums, review gates, and decisions to provide portfolio visibility. Working across AI Transformation, Technology, Architecture, Security, Legal, Privacy, Finance, HR, and business teams, the role guides initiatives through intake, deployment, adoption, and value realization. It maintains the enterprise AI register, coordinates executive reviews, drives process compliance, and provides visibility into investments, risks, outcomes, and dependencies.

This is a hybrid role. The employee is required to work on site Monday through Thursday at Best Buy’s corporate office in Richfield, Minnesota, and may work virtually from home or another non-Best Buy location on Friday. The recruiter or hiring manager will provide further details during the hiring process.

Requirements

• Bachelor’s degree or equivalent professional experience.
• 7+ years of experience in program or portfolio management, governance, operations, risk, strategy, transformation, or a related field.
• Demonstrated success leading complex, cross-functional programs and governance bodies with executive visibility.
• Experience designing enterprise processes, operating models, or governance mechanisms in a large, matrixed organization.
• Strong executive communication, facilitation, analytical, organizational, and influence skills.

Nice To Haves

• Experience with AI, machine learning, data, cybersecurity, privacy, risk, or technology governance.
• Familiarity with enterprise architecture, AI platforms, software development lifecycles, and responsible AI frameworks.
• Experience supporting executive committees, investment boards, PMOs, or transformation offices.
• Experience with governance tooling, workflow automation, or portfolio management systems in retail, digital, technology, consulting, or another large enterprise.

Responsibilities

• Own and continuously improve the enterprise AI intake and governance process, including the AI front door, standards, decision criteria, and operating mechanisms.
• Lead AI intake and Gate 1 evaluation, ensuring opportunities have clear strategic alignment, business ownership, value hypotheses, success measures, and required sponsorship before advancement.
• Manage enterprise AI governance forums, including the AI Governance Council and Executive Steering Committee reviews, with clear decision materials, approvals, actions, and follow-through.
• Own the enterprise AI register and system of record, providing accurate visibility into initiatives, governance status, ownership, risks, funding, milestones, approvals, and outcomes.
• Coordinate cross-functional governance and Responsible AI requirements across Architecture, Security, Privacy, Legal, Procurement, Finance, HR, Enterprise Learning, Data & Analytics, and business teams, escalating risks and decision bottlenecks as needed.
• Measure portfolio health and governance effectiveness through KPIs, executive reporting, and insights on intake, cycle time, risk, adoption, value realization, investments, and strategic opportunities.

Benefits

• Competitive pay.
• Generous employee discount.
• Physical and mental well-being support.
• Leaves of absence and potential pay sources, based on eligibility.
• Paid time off for full-time and part-time employees, subject to the stated eligibility factors.
• Certain roles may be eligible for incentive pay based on performance and financial and strategic results.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior