About The Position
Better Health is seeking a Senior Manager, AI Enablement & Business Architecture to help design the company's AI-native operating model. This role focuses on identifying where AI can create significant business leverage, redesigning workflows around AI, and ensuring AI investments strengthen the business as a whole. The position involves partnering across various departments to build systems, workflows, and governance that enable rapid scaling. The core philosophy is to build AI capabilities as an integrated operating model rather than a collection of independent projects, ensuring a unified approach to AI adoption across the company.
Requirements
- 6+ years in Business Systems, Product Operations, Revenue Operations, Strategy & Operations, Solutions Architecture, Management Consulting, or similar roles.
- Experience leading complex cross-functional initiatives.
- Experience designing scalable business processes.
- Experience implementing automation and systems integrations.
- Experience evaluating or deploying AI solutions in business environments.
- Experience partnering with Product, Engineering, Operations, Sales, and Customer Success teams.
- Strong understanding of modern AI capabilities, LLMs, and agentic workflows.
- Familiarity with workflow automation platforms and AI tooling.
- Experience with CRM, customer engagement platforms, and business systems.
- Experience working with APIs and systems integrations.
- Strong analytical and problem-solving skills.
- Systems thinker who optimizes businesses, not departments.
- Comfortable operating in ambiguity.
- Curious, analytical, and highly collaborative.
- Able to translate business problems into scalable technical solutions.
- Passionate about redesigning how companies operate using AI.
Responsibilities
- Develop Better Health’s AI roadmap by identifying, evaluating, prioritizing, and implementing opportunities where AI can create measurable business value.
- Design how humans and AI work together, determining AI's role in observation, decision-making, automation, and human involvement.
- Understand how work flows across Better Health and redesign it for scale, optimizing the company as a system.
- Build the visibility and operating framework that allows Better Health to consistently invest in the highest-impact opportunities.
- Build an AI Communications Layer to understand intent, recommend next best actions, and intelligently route work across the company.
- Develop an AI-assisted scoring model that predicts conversion, prioritizes outreach, and recommends follow-up actions.
- Map communications across platforms and create a unified, measurable customer lifecycle.
- Create an internal AI assistant that helps teams answer questions, summarize customer history, recommend actions, surface risks, and automate repetitive work.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
