Senior Manager, Agile Strategic Learning Partner

Bristol Myers Squibb•Princeton, NJ

1d•$148,750 - $180,250•Hybrid

About The Position

The Skills Development Team within the Worldwide Commercialization Learning Centre of Excellence (WWCL CoE) is the driving force behind empowering our Commercialization colleagues across Commercial, Medical, Market Access, Field, and Head Office functions globally with the functional and specialized skills needed to optimize long-term success for the BMS portfolio. Working in an agile, project-based model, the team delivers best-in-class, scalable learning solutions that keep pace with the evolving needs of the business, powered by LEAP (Learning Excellence & Advancement Partner, Enterprise Learning’s Global Capability Centre) and AI-enabled ways of working. The WWCL CoE is seeking a talented learning professional to join a flexible, pooled team of Senior Managers, Agile Strategic Learning Partners, allocated dynamically to the CoE’s highest-priority work across the full Commercialization learning portfolio: Field Skills (Commercial and Medical), Commercialization AI Strategy & Analytics (CASA), Home Office 3M (Medical, Marketing, Market Access) Skills, Platforms & AI Adoption, and First Line Manager (FLM)/Leadership Development. Rather than owning a single fixed functional remit, the Senior Manager, Agile Strategic Learning Partner is assigned to projects by the Associate Director, Agile Strategic Learning Lead, in collaboration with the functional Associate Directors who own each portfolio area (Field AI Transformation Learning; Platforms Skills Development; CASA & 3M Skills Development; Medical Skills). Assignments flex by business priority, project phase, and individual skill fit, in line with the CoE’s tiered operating model.

Requirements

Bachelor’s degree or equivalent required; Master’s degree or Project Management certification preferred
Minimum of 3 years’ learning and development within the pharmaceutical industry experience required; experience launching global programs preferred
Intermediate to expert training experience: training needs analysis, adult learning principles, learning design, development, execution, and evaluation
Hands-on experience with AI tools for Learning content development (authoring, generation, workflow automation)
Data-literate with experience using learner analytics to drive program decisions and continuous improvement
Demonstrated strategic, forward-thinking, agile, enterprise mindset; comfortable navigating ambiguity and adapting to shifting project priorities
Proven ability to manage multiple projects and workstreams effectively and simultaneously
Strong communication, presentation, facilitation, and influencing skills; able to operate credibly across functions and levels in a complex global cross-matrix environment
Proven ability to influence without authority and present to senior leaders
Demonstrated ability to work effectively with diverse internal stakeholders at global, regional, and country level
Demonstrated track record of developing self and others to drive and enhance team performance
Clear escalation discipline: able to distinguish between decisions within own remit and those requiring Associate Director input or governance resolution
Ability to travel for multiple meeting engagements (~5% internationally)

Responsibilities

Work within a dynamic, project-based operating model, accepting project assignments from the Associate Director, Agile Strategic Learning Lead in line with CoE business priorities
Deliver against clearly scoped project briefs with defined outcomes, timelines, and quality standards, flexing focus across Commercialization functional areas as assigned
Maintain operational awareness of the active demand pipeline; proactively raise risks, flag capacity conflicts, and escalate prioritization issues with structured recommendations
Contribute to portfolio-level reporting and governance, ensuring transparency on progress, blockers, and delivery readiness at fortnightly portfolio reviews
Collaborate with the relevant Associate Director to contribute to annual and ongoing learning needs assessments across assigned functional areas
Utilize qualitative and quantitative research methods to identify functional skills gaps and define learning requirements
Consult with US and International Commercialization, Medical, CASA, and 3M stakeholders to agree and prioritize recommendations for new skills-based training solutions
Support project intake, ensuring stakeholder/sponsor, audience, business objective, timeline, and enterprise-priority linkage are clearly defined before work is tiered and resourced
Lead and support the design and development of high-impact, skills-based learning solutions incorporating adult learning principles and sustainability plans that reinforce desired skills and behaviors deployed at a global and local level
Collaborate with global and local teams to create and implement tailored learning solutions, ensuring rapid and efficient execution across markets
Develop and sustain role-appropriate learning pathways for assigned populations across Commercialization learning portfolio, aligned to the WW Skills Framework
Maintain a strategy-to-creation ratio in line with CoE guardrails (target 70% strategy / 30% creation)
Partner with local market trainers where relevant to enable efficient and cost-effective localization and implementation of WW learning material
Leverage AI-enabled tools for content authoring, rapid prototyping, and intelligent automation to accelerate delivery while maintaining quality and compliance standards
Develop measurement strategies using the Kirkpatrick Evaluation Model (or equivalent) to assess acquisition of knowledge, skills, and behavior change
Serve as LEAP Learning Partner, an execution interlock with LEAP on assigned projects, providing business requirements, SME nominations, design inputs, review cycles, and delivery readiness confirmations in line with LEAP governance standards
Translate project priorities into clear, actionable briefs for LEAP and vendor partners
Monitor delivery progress and vendor management; proactively identify risks and escalate prioritization conflicts with structured context and recommended options
Champion MyLearning and enterprise platforms within assigned projects, driving adoption, engagement, and a consistently high-quality learner experience
Partner with Enterprise Learning, partnering closely with the Digital Learning Solution Partners (DLSPs) and MyLearning platform teams, to ensure learning content meets platform standards and fully leverages available functionality
Support the integration of CASA-aligned AI tools, CRM platforms, and adaptive learning technologies within field or Head Office capability programs as required
Track and analyze platform adoption metrics and learner data to drive continuous improvement
Build and maintain productive relationships with business stakeholders across Commercial, Medical, Market Access, CASA, IT, and In-Market / BU teams to ensure learning integrates effectively with business objectives
Operate effectively within a complex global cross-matrix environment, connecting and collaborating with key matrix partners including HR, Legal, Regulatory, and Compliance
Act as a trusted partner and subject matter connector, ensuring content accuracy and timely stakeholder review cycles
Play a central role in driving cross-market collaboration, sharing of resources, minimizing duplication, and maximizing efficiencies
Critically assess existing skills-based programs and employ a continuous improvement mindset to ensure programs remain current, relevant, and aligned to organizational goals
Assess program effectiveness and evaluate whether programs should start, stop, or continue, in line with organizational goals and objectives
Stay abreast of external trends in learning innovation, AI, and skill needs to ensure future readiness of the WW Commercialization Skills Team
Leverage AI and alternative modalities to optimize learning experiences and drive efficiency without increasing cost base

Benefits

wellbeing support
retirement and financial protection benefits
insurance offerings (medical, dental, vision, life and disability)
Flexible Time Off (FTO)
11 paid company holidays
paid sick leave
up to two paid volunteer days per year
summer hours flexibility
leaves of absence for medical, personal, parental, caregiver, bereavement, or military needs
annual Global Shutdown between Christmas Day and New Year's Day