Senior Manager, Accounts Receivable and Revenue Control

Goodwin•Columbus, OH

16d•Hybrid

About The Position

Goodwin is building the operating and financial infrastructure for private aviation. Our platform processes complex charter transactions, connecting brokers and operators from booking through trip execution, payment, reconciliation, and settlement. As Goodwin grows, so does the volume and complexity of the transactions flowing through our platform. Every trip we support results in invoices, payments, commissions, taxes, adjustments, credits, and reconciliations. This role will own every dollar owed to Goodwin from the moment it becomes billable until it is collected, applied, disputed, credited, or written off. This isn’t a passive collections role; success is measured in cash collected, disputes resolved, accounts reconciled, and receivables reporting leadership can trust. You will work directly with brokers, operators, Operations, Account Management, Product, and Finance to resolve trip-level balances. You need to be comfortable picking up the phone, getting a payment commitment, reconstructing account activity, pushing back on unsupported disputes, and escalating credit risk. This role starts as a senior individual contributor role. You will personally handle collections while building the process, controls, and reporting that support a larger revenue control function as we grow. This is a hybrid role and requires in-office presence in our Columbus, OH headquarters.

Requirements

5+ years of experience owning complex accounts receivable and revenue operations in a high-growth B2B environment
Personal ownership of a significant, high-volume receivables portfolio
A track record of partnering with customers and internal teams to resolve complex billing, payment, and reconciliation challenges
Strong accounting fundamentals: invoicing, cash application, credit memos, reconciliation, bad debt, GL
Advanced Excel and hands-on experience with NetSuite or a comparable ERP
The ability to work transaction-level data and find the source of a discrepancy
Confidence speaking directly with business owners and senior customer executives
Sound commercial judgment about when to push, when to negotiate, when to pull in the relationship owner, and when to recommend a credit hold
Comfort operating where systems and processes are still being built
Availability to work in-office 3 times a week
Work authorization in the United States without the need for employer sponsorship now or in the future

Nice To Haves

Experience in private aviation, freight brokerage, logistics, transportation, travel, payments, fintech, or another transaction-heavy service business
Experience standing up an AR or revenue control function rather than inheriting one
A CPA is not required. This role suits an experienced revenue control operator better than a technical accountant who has never personally owned customer collections.

Responsibilities

Own Goodwin's full AR portfolio and collection strategy, including a consistent cadence of calls, emails, and statements to decision-makers.
Secure and enforce specific payment commitments for undisputed balances, separating them from disputed ones and pursuing them without delay.
Make recommendations on credit holds, term changes, and repayment plans for accounts facing difficulties.
Maintain a complete understanding of the economics of each trip: charter charges, FET, commissions, fees, incidentals, post-trip adjustments, refunds, and credits.
Reconcile across invoices, trip records, payment activity, credit memos, and the GL.
Investigate short payments, duplicate deductions, and unsupported credits.
Ensure prompt, well-documented post-trip billing so customers have what they need to approve payment.
Accurately and timely apply ACH, wire, card, and platform payments.
Resolve unapplied and unidentified cash.
Implement controls around credit memos, offsets, write-offs, and adjustments.
Ensure alignment between the AR subledger, trip records, bank activity, and the GL.
Support month-end close, bad debt analysis, reserves, and audits.
Create a credible weekly receivables report covering aging, commitments, disputes, escalations, and expected collection dates.
Develop a reliable short-term cash collection forecast.
Track collection performance, dispute cycle time, aging migration, and unapplied cash, providing recommendations, not just status updates.
Establish one trusted source of truth for receivables.
Document collection, dispute, credit, and escalation procedures.
Identify the operational root causes behind late billing and recurring disputes.
Partner with Product and Engineering to automate manual collection and reconciliation work.
Improve the use of NetSuite and surrounding systems.