Bilingual (Spanish) Senior Manager, Account Executive Operations (Remote Eligible)

Capital One•McLean, VA

3d•Remote

About The Position

The Senior Manager, Account Executive Operations provides operational business support for strategic business partners while directly leading and developing a high-performing team of operational professionals. This role balances hands-on operational leadership—including managing complex partner relationships, leading cross-functional process improvements, and overseeing strategic project rollouts—with people management responsibilities such as coaching, performance development, and resource allocation.

Requirements

High School Diploma, GED or equivalent certification
At least 7 years of account management, operations or relationship management experience within the financial services or payments industry
At least 4 years of people leadership and performance management experience
Fluent in Spanish and English
Successful candidates will need to complete a Language Assessment

Nice To Haves

Bachelor’s Degree
8+ years of account management, operations or relationship management experience within the financial services or payments industry
5+ years of people leadership and performance management experience
Experience working with key players across targeted markets, including North America and Latin America

Responsibilities

Lead, mentor, and develop a team of operational professionals, managing performance goals, career growth plans, and day-to-day workload distribution
Manage unique and complex partners of strategic importance to the network, acting as the primary escalation point for critical, client-impacting issues
Act as a Subject Matter Expert (SME) on authorization and settlement applications, as well as other internal systems, tools, and products
Drive the full life-cycle of complex, cross-functional process improvements from prioritization through execution, partnering closely with internal stakeholders and technical teams
Identify and mitigate operational gaps across teams and systems to prevent common failure modes, ensuring requirements are thoroughly documented to reduce long-term risk
Analyze operational data and metrics to quantify performance, identify trends, and drive continuous department-wide improvements
Lead strategic department projects and support broader company initiatives, ensuring resources are aligned with corporate goals
Oversee and facilitate comprehensive training programs on tools, systems, and processes for both new and existing Account Executives