Senior Managed Services Specialist

AlayaCare

1d•Remote

About The Position

AlayaCare is seeking a Senior Managed Services Specialist focused on Revenue Cycle Management (RCM) and billing. This technical and consultative role supports internal enablement and customer-facing consulting within the Managed Services team. The specialist partners with the RCM product team, develops internal best practices, trains customer-facing teams, and supports customer implementations by helping establish and manage billing and financial workflows in AlayaCare. The specialist independently manages billing escalations and mid-sized engagements, contributes to service optimization, and collaborates across departments to deliver client-focused outcomes. The role is based remotely in the United States, with travel potentially required within the United States and Canada. Success requires working knowledge of AI tools and practical experience using them to improve work quality, efficiency, or impact, while following privacy and security standards. AlayaCare will provide tools, training, and coaching for its AI-enabled environment.

Requirements

Background in RCM, such as support, consulting, or another client-facing RCM role.
At least four years of experience in SaaS or a related technical environment, with a strong focus on managed services, RCM, or billing.
Formal education or direct work experience in finance, accounting, or medical billing.
Strong customer service skills, including the ability to own client relationships, manage expectations, and remain calm and solutions-focused under pressure.
Strong written and verbal communication skills, with the ability to lead, educate, and inspire teams and clients.
Flexibility to travel as required for collaborative and client engagements.
Working knowledge of AI and practical experience using AI tools to improve work quality, efficiency, or impact, with responsible use aligned with privacy and security standards.

Nice To Haves

Bachelor’s degree in a relevant field; an equivalent combination of education and experience will be considered.
Experience processing claims, reconciling billing, or managing revenue cycle operations.
Familiarity with project management tools and platforms such as Mavenlink, Confluence, and Jira.
Hands-on experience with billing or claims workflows and RCM configurations.
Experience in the healthcare or home care industry.
Experience with US billing, including payers, claims, and reimbursement models.
Experience with SaaS products and/or software implementations.

Responsibilities

Partner with the RCM product team on feature rollouts by providing customer feedback and use-case context and supporting collaboration.
Design and deliver training for customer-facing teams on RCM workflows, features, and best practices.
Develop, implement, and maintain best-practice RCM workflows and supporting documentation.
Advise peers, Support, and leadership on RCM processes and AlayaCare configuration standards.
Collaborate with Support on recurring billing escalations and share themes and root causes to inform product and process improvements.
Mentor peers and share best practices as a source of RCM knowledge within Managed Services.
Support customer implementations from an RCM perspective alongside the Implementation Consultant, without owning the overall implementation.
Participate in discovery sessions to understand customer billing and RCM requirements and translate them into configuration recommendations.
Support testing and validation of RCM configurations before go-live.
Help customers establish and manage billing and financial workflows in AlayaCare and transition into live billing operations.
Advise customers on RCM best practices suited to their billing and payer environments.
Independently manage and resolve standard to moderately complex post-implementation RCM and billing escalations.
Analyze root causes and identify patterns that can help prevent recurring issues.
Participate in consultation for new and premium managed service offerings, focusing on client value.