Senior Maintenance Technician - Hawthorne & Hearthstone Apartments
About The Position
UDR, Inc. and its affiliated companies are hiring a Dual-Site Senior Maintenance Technician for The Hawthorne and Hearthstone at Merrill Creek, apartment communities totaling 284 homes in Mill Creek, Washington. The role delivers first-class maintenance service to residents, supporting customer satisfaction and resident retention. The technician maintains the appearance, cleanliness, safety, and readiness of the communities and apartments; responds to service requests; and performs a range of residential repairs. The position also supports vendor coordination, inventory, and team development, and may lead the service team when the Maintenance Manager is absent. The role includes rotating on-call responsibility. UDR describes itself as an S&P 500 company and one of the nation's largest owners and managers of residential apartment communities. The company states that it is an Equal Employment Opportunity Employer and is committed to a diverse workforce and inclusive work environment.
Requirements
- Maintenance experience in the multifamily, hospitality, or a similar industry.
- Competency in residential plumbing, electrical work, HVAC, appliance repair, painting, and drywall.
- Customer service experience.
- Proficiency with modern technology, especially computers and smartphones.
- Valid driver’s license.
- Availability for rotating on-call responsibility.
Nice To Haves
- Knowledge of and experience in carpentry.
- High school education or equivalent is preferred.
Responsibilities
- Maintain the appearance and cleanliness of grounds, amenities, buildings, market-ready units, common areas, parking lots, and other community areas; promptly report deficiencies and safety risks.
- Respond to resident maintenance and service requests and repair or restore service within established quality and time standards.
- Prepare apartments for occupancy through electrical, HVAC, plumbing, carpentry, appliance repair, carpet cleaning, painting, patching, texturing, basic cleaning, and other maintenance and repair work.
- Maintain tools and equipment in working order, request replacements as needed, and assist with stocking inventory.
- Assist the Maintenance Manager with scheduling and supervising vendors and contractors and ordering supplies and equipment within budget and inventory guidelines.
- Assist with training and mentoring new Maintenance Technicians and Apprentices.
- Lead, direct, and supervise the service team’s day-to-day work when the Maintenance Manager is absent.
- Build positive relationships with residents and confirm their expectations are being met.
- Identify, share, and implement opportunities to improve resident happiness and service.
- Provide superior customer service to internal and external customers.
- Perform other duties as assigned or necessary.
Benefits
- Company-matched 401(k) plan.
- Vacation and personal time: up to 10 vacation days, 6 sick days, 4 personal days, and 2 floating holidays per year, plus company-observed holidays.
- Discounts to live in UDR communities.
- Tuition reimbursement.
- Company-sponsored events and community service days.
- Annual President’s Club event in Las Vegas recognizing associates for customer service and operational excellence.
- Medical, dental, and vision plans.
- Medical flexible spending account.
- Dependent care spending account.
- Lifestyle spending account.
- Supplemental term life insurance.
- Voluntary cancer insurance.
- Supplemental short-term disability and AD&D insurance.
- Voluntary long-term care insurance.
- Ongoing education opportunities and support for career development and advancement.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
