Senior Maintenance Supervisor

Essex Property Trust•San Francisco, CA

5d•$91,000 - $109,000•Onsite

About The Position

The Senior Maintenance Supervisor is responsible for the maintenance aspects of community operations and objectives, including maintaining the physical asset, supporting a quality living environment for residents, operating within the property budget to help increase Net Operating Income, and fostering productive relationships with staff. The role is designated for properties with 500 or more units, or multi-site management totaling at least 500 units, and reports to the Community Manager or General Operations Manager. Although the opening description says after-hours on-call coverage is not required, the duties later mention handling after-hours emergencies and that transportation during working hours or on-call is required. The supervisor oversees maintenance staff and property systems, coordinates preventive maintenance and repairs, addresses resident work orders, inspects the property, supports regulatory and safety compliance, manages maintenance costs, and coordinates vendors and improvement projects. The position also maintains activity records and provides updates to property management. It operates in a fast-paced indoor and outdoor setting, requires availability five days per week with possible weekend scheduling, and may involve driving between sites and travel to properties. The role requires a high school diploma or GED and at least five years of property-management-industry or related experience. Candidates should have hands-on knowledge of electrical, plumbing, and appliance repair, familiarity with environmental and industrial hazards in residential housing, and the ability to supervise at least two associates. An HVAC and/or CPO license is preferred. New hires generally start at $91,000–$109,000 per year, with the final offer based on relevant factors. Full-time regular associates are offered competitive salaries, career growth, and benefits including medical, dental, and vision coverage, paid parental leave, a 401(k) employer match, excellence rewards, wellness programs, 12 paid holidays, 15 PTO days, and, for most positions, a 20% housing discount.

Requirements

High school diploma or GED equivalent.
At least 5 years of property management industry or related experience.
Proficient knowledge of electrical, plumbing, and appliance repair, with hands-on experience.
Knowledge of environmental and industrial hazards—including asbestos, lead, mold, and radon—as they apply to residential housing.
Ability to use a personal smart device for property operations and communication apps.
General understanding of Microsoft Suite and property management software.
Ability to read, write, and speak English.
Proven organizational and time-management skills.
Ability to supervise two or more associates.
Excellent written and verbal communication, organizational, and analytical skills.
Ability to provide efficient, timely, reliable, and courteous customer service and effectively present information.
Ability to gather and analyze detailed information to investigate and solve varied, non-routine problems.
Ability to make decisions using procedures, company policies, and business practices, and to set work-unit or project deadlines.
Availability five days each week, with potential weekend scheduling; reliable transportation and possible travel between community sites are required.
Ability to work in a fast-paced indoor and outdoor setting, multitask, and adapt to changing priorities.
Ability to frequently stand and walk, occasionally bend, lift up to 50 pounds, and potentially climb stairs or operate machinery.

Nice To Haves

HVAC and/or CPO license preferred.

Responsibilities

Supervise and direct maintenance technicians, assign tasks, and ensure work is completed efficiently and to a high standard.
Manage personnel throughout their employment lifecycle, including selection, career planning and development, accountability, performance management, recognition, and separation.
Provide on-the-job training and ensure maintenance staff understand property systems and maintenance procedures.
Implement and manage preventive maintenance schedules for HVAC, plumbing, electrical, and other systems and equipment.
Perform and oversee property-system and equipment repairs, and respond to and prioritize resident work orders for timely resolution.
Inspect common areas, buildings, and equipment to identify maintenance needs and safety hazards.
Ensure property compliance with applicable local, state, and federal regulations, including safety and building codes.
Work within the maintenance budget and participate in budgeting and forecasting with the Community Manager or General Operations Manager.
Coordinate internal stakeholders, vendors, and contractors for specialized repairs, maintenance services, and larger projects; ensure work meets specifications and budget.
Provide high-quality customer service to prospects, residents, vendors, and corporate departments, and address residents’ maintenance concerns professionally.
Handle critical after-hours repairs as required by the description.
Implement and enforce safety procedures, ensure compliance with OSHA and other safety regulations, and maintain tools and equipment in good working order.
Maintain accurate maintenance records in SightPlan and applicable trackers, including work orders, inspections, and repairs, and update property management about maintenance status, issues, and trends.
Assist internal stakeholders with property improvement projects, ensuring they meet schedule, budget, and standards.
Provide formal supervision, recommend staffing actions, monitor staffing and labor utilization including overtime, deliver performance appraisals, and mentor and coach team members.
Perform other duties and tasks as assigned.