Senior Luxury Experience Manager- Full Time (Caesars Palace LV)
About The Position
The Senior Luxury Experience Manager is responsible for leading the daily operations with the Luxury Concierge Services team in delivering exceptional, personalized service to Caesars Entertainment’s high-value, non-gaming luxury guests. This role champions operational excellence, guest satisfaction, and revenue growth through strategic leadership, cross-departmental collaboration, and a commitment to luxury standards. By consistently delivering high-touch and white-glove service that meets Forbes and AAA luxury standards, Luxury Concierge Services supports enterprise-wide goals by expanding the Caesars Rewards ecosystem beyond traditional gaming. This approach is designed to elevate brand perception, increase guest lifetime value, and foster loyalty across Caesars Entertainment properties.
Requirements
- Experience in delivering exceptional, personalized service to high-value, non-gaming luxury guests.
- Commitment to luxury standards.
- Ability to deliver high-touch and white-glove service.
- Understanding of Forbes and AAA luxury standards.
- Experience in strategic leadership and cross-departmental collaboration.
- Ability to champion operational excellence, guest satisfaction, and revenue growth.
Responsibilities
- Leading the daily operations with the Luxury Concierge Services team in delivering exceptional, personalized service to Caesars Entertainment’s high-value, non-gaming luxury guests.
- Championing operational excellence, guest satisfaction, and revenue growth through strategic leadership, cross-departmental collaboration, and a commitment to luxury standards.
- Consistently delivering high-touch and white-glove service that meets Forbes and AAA luxury standards.
- Supporting enterprise-wide goals by expanding the Caesars Rewards ecosystem beyond traditional gaming.
- Elevating brand perception, increasing guest lifetime value, and fostering loyalty across Caesars Entertainment properties.
Benefits
- Drug test
- Background check
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
