Senior Lot Operations Specialist (Manheim)

Cox Enterprises • Dell Rapids, SD

5d • $20 - $30 • Onsite

About The Position

This role is responsible for processing all Lot Operations' paperwork, forwarding invoices and items to be posted to appropriate areas in a timely manner. The specialist will assist with the coordination of sale day lineup and execution of sale day activities, such as driving and assisting customers in locating vehicles. They will also help manage lot and office operations to ensure efficiency and administration of pre- and post-sale activities. Additionally, this role supports management with departmental scheduling, working with temporary agencies, and serving as a point of contact for recording employee absences. The specialist will respond to customer requests for assistance, maintain constant communication with commercial accounts, customer support, zone administrators, coordinators, and leadership, and communicate with other units in the auction process to ensure coordinated staging efforts and vehicle movement. A key part of the role involves capturing and processing electronic images of vehicles, uploading associated pictures to electronic condition reports (ECR), verifying their quality and accuracy, and maintaining knowledge of the Digital Quality Image (DQI) website. This includes re-imaging or requesting re-imaging of substandard images. The specialist will verify vehicle identification, enter accurate vehicle information into the inspection system (VIN, year, make, model, sub-series, mileage), and inspect vehicle equipment and options, documenting results including damage, previous repairs, structural damage, and missing or inoperable items. They will also inspect and record the vehicle's exterior and interior condition, including tires, frame, glass, panels, mechanical components, seats, and dashboard options, and enter all vehicle data into the computer/data management system. The role requires adherence to all job-related safety and health procedures and performing other duties as assigned by leadership.

Requirements

• High School Diploma/GED and 5 years’ experience in a related field.
• OR any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years’ experience; OR 7 years’ experience in a related field.
• Safe drivers needed; valid driver’s license required.
• Must be able to clear a pre-employment drug test.
• Must be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Nice To Haves

• Strong organizational skills and demonstrated capacity to develop and implement practical strategies, plans, and solutions to identified issues and problems.
• Track record of taking initiative in managing multiple priorities and working effectively under pressure when facing extremely short deadlines.
• Excellent verbal and written communication skills.
• Good judgment, discretion, tact, and the ability to work easily at all levels within the organization.
• Ability to partner well with colleagues in a matrixed work environment.
• Ability to work independently and to undertake responsibilities with minimal guidance.
• Adapting approach and comfortable with ambiguity.
• Adept at handling complex situations and businesses.

Responsibilities

• Processes all Lot Operations’ paperwork, forwarding invoices and items to be posted to appropriate areas in a timely manner.
• Assists with coordination of sale day lineup and execution of sale day activities (e.g. drive, assist customers in locating vehicles).
• Assists with the management of lot and office operations to ensure efficient operations and administration of pre- and post-sale.
• Assists management with coordination of departmental scheduling, working with temporary agencies, serving as a point of contact for recording employee absences.
• Responds to customer requests for assistance and ensures timely resolution.
• Maintains constant communications with commercial accounts, customer support, zone administrators, coordinators, and leadership to ensure effective coordination of lot operations activities.
• Communicates with other units in the auction process to ensure coordinated staging efforts and movement of vehicles.
• Capture and process electronic images of vehicles.
• Upload all pictures associated with electronic condition reports (ECR) and verify the quality and accuracy of each photograph.
• Maintain knowledge of Digital Quality Image (DQI) website.
• Re-image or request re-imaging of any substandard images.
• Verify vehicle identification and enter accurate vehicle information into the inspection system. (i.e., correct VIN, year, make model, sub series, & mileage.
• Inspect vehicle equipment and options, documenting results including damage, previous repairs, structural damage, missing or inoperable items.
• Inspect and record vehicle exterior condition, including but not limited to tires, frame, glass, panels and mechanical components.
• Inspect and record the vehicle interior condition, including but not limited to seats, dashboard and options.
• Enters vehicle data into computer/data management system.
• Follows all job-related safety and health procedures.
• Performs other duties as assigned by leadership.

Benefits

• Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
• Additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• Health care insurance (medical, dental, vision)
• Retirement planning (401(k))
• Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED