Senior Loss Prevention Officer- OR stores

Grange Co-op•Medford, OR

11h•Onsite

About The Position

The Senior Loss Prevention Officer reports to the Loss Prevention Manager and assists in the supervision of the Loss Prevention team. In this role, the Senior Loss Prevention Officer is responsible to communicate departmental expectations established by the Loss Prevention Manager and senior leadership within the company; lead and coordinate team efforts in the achievement of departmental and individual goals; and provide guidance and support to Loss Prevention Officers to ensure they have information, equipment and tools to achieve desired results. The Senior Loss Prevention Officer is responsible for shrink and safety results of their assigned work location(s); the detection, apprehension, and deterrence of internal and external theft; compliance of company policies and procedures related to theft preventions, safety, and inventory management; and safety awareness training. The Senior Loss Prevention Officer is responsible to manage daily operations of third-party contracts, including supervision and scheduling of Loss Prevention staff assigned to work on-site of third-parties. The Senior Loss Prevention Officer works to support the Supply Chain process through regular communication with Inventory Managers, and assists in the completion of audits, inspections, investigations, and enforcement of vendor/supplier processes.

Requirements

Associate’s degree (A.A.) or equivalent from two-year college or technical school; or three to five years related experience and/or training; or equivalent combination of education and experience
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
Must have the ability to become DPSST certified as Supervisory Manager and Unarmed Professional
Ability to complete and pass all required loss prevention training
Knowledge of electronic information systems for data research and entry
Ability to work within company guidelines on all instances of theft, safety, or security situations
Ability to accurately and completely recall and record details and events of situations that occur
Possess a basic understanding of CCTV systems including how to record, review, and copy video
Ability to make decisions in stressful situations
Strong verbal and written communication skills
Ability to prioritize tasks and use time efficiently
Sense of urgency towards work requirements and responsibilities

Nice To Haves

Bilingual candidates encouraged to apply

Responsibilities

Supervise the Loss Prevention team under the direction of the Loss Prevention Manager and ensure compliance with company policies, LP case management system, and maintenance of all related LP records
Monitor workflow and adjust tasks for LP team as necessary to achieve desired goals
Monitor time-keeping of LP team and give final approval for submitted work schedules
In collaboration with the Loss Prevention Manager and Human Resources, provide LP team with regular performance feedback, and as warranted, disciplinary action
Provide regular Loss Prevention training to LP team and oversee the development of individual members of the LP team
Maintain strict confidence of all employee and employment-related information
Promote a culture of safety at all company locations, to include LP best practices
Regularly collaborate with location Inventory Management to investigate inventory discrepancies
Provide regular LP training to employees for building awareness of LP strategies
Development of employee incentives programs to raise shrink, safety and LP awareness
Detect, investigate, and successfully resolve internal and external dishonesty
Recover assets and make apprehensions in accordance with company policies
Ensure proper operation/repair of CCTV equipment
Write reports, maintain records, and retain evidence accurately and completely
Act as liaison between company location(s) and criminal justice community
Represent company with professional appearance and demeanor
Communicate effectively with employees, customers, vendors, suspected shoplifters, and authorities
Prepare and present documents to local authorities
Testify in court to the events of an investigation, as necessary
Maintain required documents, reports, logs, evidence, and files in various media
Monitor assigned location(s) to ensure a safe environment and report exceptions appropriately
Maintain and appropriately communicate confidential information regarding investigations
Travel to company location(s) as assigned
Demonstrate regular predictable attendance
Demonstrate dependability, reliability, punctuality
Attend company-provided, an non-provided, training programs, seminars or conferences
Work assigned and varying shifts
Perform other tasks and duties as requested by supervisor
Management of emails
Status reports with store-based loss prevention staff
Execute shrink-reduction tactics
Use investigative tools
Apprehend shoplifters
Establish priorities for loss prevention team under the direction of the Loss Prevention Manager
Complete restitution paperwork and establish restitution payment plans
Analyze currency overages/shortages
Ensure physical security controls are in place
Clean and maintain CCTV equipment
Attend Rogue Valley Loss Prevention Association (RVLPA) meetings
Attend and participate in safety meetings
Participate in DPSST continuing education/Maintain DPSST certification
Provide monthly updates to the Loss Prevention Manager
Inspect/clean CCTV equipment