Loss Prevention Officer

Marriott•Aurora District, CO

6h•Onsite

About The Position

The Loss Prevention Officer is responsible for patrolling all areas of the property, assisting guests with room access, and monitoring various security systems including Closed Circuit Televisions, perimeter alarm systems, duress alarms, and fire life safety systems. This role involves locking property entrances when required, conducting daily physical hazard inspections, and responding to accidents by contacting EMS or administering first aid/CPR. The officer will assist guests and employees during emergency situations, notify appropriate individuals of incidents, and defuse guest/employee disturbances, calling for outside assistance if necessary. Key duties include completing incident reports, handling interruptions and complaints, resolving safety hazard situations, and escorting unwelcome persons from the property. The role also requires reporting to scenes of vehicle accidents/thefts, using proper code responses for assistance, and completing a Loss Prevention shift summary/daily activity report. Maintaining confidentiality of all security and property reports and documents is crucial, with information only to be released to authorized individuals. The officer will conduct investigations, gather evidence, and conduct interviews with relevant parties. Additionally, the position requires adherence to all company policies and procedures, reporting accidents and unsafe conditions, completing safety training, maintaining a clean and professional appearance, protecting company assets, and providing excellent guest service according to company standards. This includes anticipating and addressing guest needs, assisting individuals with disabilities, and thanking guests with appreciation. Effective communication, both verbal and written, is essential, as is developing and maintaining positive working relationships and supporting team goals. The role also involves complying with quality assurance standards. Physical requirements include standing, sitting, or walking for extended periods, visually verifying information, inspecting equipment, entering and retrieving data on computers, moving at a speed required to respond to work situations (e.g., run, walk, jog), and performing tasks that may involve moving, lifting, carrying, pushing, pulling, and placing objects up to 50 pounds without assistance and over 75 pounds with assistance. Fine motor skills, hand-eye coordination, and the ability to move through narrow, confined, or elevated spaces, over sloping, uneven, or slippery surfaces, and up and down stairs are also necessary. Reaching overhead and below the knees, including bending, twisting, pulling, and stooping, is part of the job duties. Additional state-specific licensing or registration may be required.

Requirements

Ability to patrol all areas of the property.
Ability to assist guests with room access.
Ability to monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system.
Ability to lock property entrances when required.
Ability to conduct daily physical hazard inspections.
Ability to respond to accidents, contact EMS or administer first aid/CPR as required.
Ability to assist guests/employees during emergency situations.
Ability to notify appropriate individuals in the event of accidents, attacks, or other incidents.
Ability to defuse guest/employee disturbances.
Ability to call for outside assistance if necessary.
Ability to complete incident reports to document all Security/Loss Prevention related incidents.
Ability to handle all interruptions and complaints.
Ability to resolve safety hazard situations.
Ability to escort any unwelcome persons from the property without interrupting the orderly flow of property operation.
Ability to report to scenes of vehicle accidents/thefts.
Ability to call for assistance using proper code responses.
Ability to complete a Loss Prevention shift summary/daily activity report.
Ability to maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals.
Ability to conduct investigations and gather evidence.
Ability to conduct interviews with relevant parties.
Follow all company policies and procedures.
Report accidents, injuries, and unsafe work conditions to manager.
Complete safety training and certifications.
Ensure uniform and personal appearance are clean and professional.
Protect company assets.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs.
Assist individuals with disabilities.
Thank guests with genuine appreciation.
Speak with others using clear and professional language.
Prepare and review written documents accurately and completely.
Develop and maintain positive working relationships with others.
Support team to reach common goals.
Comply with quality assurance expectations and standards.
Stand, sit, or walk for an extended period of time.
Read and visually verify information in a variety of formats (e.g., small print).
Visually inspect tools, equipment, or machines (e.g., to identify defects).
Enter and locate work-related information using computers and/or point of sale systems.
Move at a speed required to respond to work situations (e.g., run, walk, jog).
Stand, sit, or walk for an extended period of time or for an entire work shift.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance.
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Move through narrow, confined, or elevated spaces.
Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Perform other reasonable job duties as requested by Supervisors.
Some states may have additional licensing/registration requirements to be considered for this position.

Nice To Haves

High school diploma or G.E.D. equivalent.
No related work experience.
No supervisory experience.
None

Responsibilities

Patrol all areas of the property and assist guests with room access.
Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system.
Lock property entrances when required.
Conduct daily physical hazard inspections.
Respond to accidents, contact EMS or administer first aid/CPR as required.
Assist guests/employees during emergency situations.
Notify appropriate individuals in the event of accidents, attacks, or other incidents.
Defuse guest/employee disturbances and call for outside assistance if necessary.
Complete incident reports to document all Security/Loss Prevention related incidents.
Handle all interruptions and complaints.
Resolve safety hazard situations.
Escort any unwelcome persons from the property without interrupting the orderly flow of property operation.
Report to scenes of vehicle accidents/thefts.
Call for assistance using proper code responses.
Complete a Loss Prevention shift summary/daily activity report.
Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals.
Conduct investigations and gather evidence.
Conduct interviews with relevant parties.
Follow all company policies and procedures.
Report accidents, injuries, and unsafe work conditions to manager.
Complete safety training and certifications.
Ensure uniform and personal appearance are clean and professional.
Protect company assets.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs.
Assist individuals with disabilities.
Thank guests with genuine appreciation.
Speak with others using clear and professional language.
Prepare and review written documents accurately and completely.
Develop and maintain positive working relationships with others.
Support team to reach common goals.
Comply with quality assurance expectations and standards.
Stand, sit, or walk for an extended period of time.
Read and visually verify information in a variety of formats (e.g., small print).
Visually inspect tools, equipment, or machines (e.g., to identify defects).
Enter and locate work-related information using computers and/or point of sale systems.
Move at a speed required to respond to work situations (e.g., run, walk, jog).
Stand, sit, or walk for an extended period of time or for an entire work shift.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance.
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Move through narrow, confined, or elevated spaces.
Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Perform other reasonable job duties as requested by Supervisors.