Loss Prevention Officer

Marriott • Miami, FL

3h • Onsite

About The Position

The Loss Prevention Officer is responsible for patrolling all areas of the property, assisting guests with room access, and monitoring various security systems including Closed Circuit Televisions, perimeter alarms, duress alarms, and the fire life safety system. Key duties involve locking property entrances, conducting daily physical hazard inspections, and responding to accidents by contacting EMS or administering first aid/CPR. The officer assists guests and employees during emergencies, notifies appropriate individuals of incidents, and defuses disturbances. Documentation is crucial, requiring the completion of incident reports and a Loss Prevention shift summary/daily activity report. The role also involves handling interruptions and complaints, resolving safety hazards, escorting unwelcome persons, and investigating incidents by gathering evidence and conducting interviews. Adherence to company policies, safety procedures, maintaining a professional appearance, protecting company assets, and providing excellent guest service are also expected. The position requires physical stamina, including standing, sitting, or walking for extended periods, and the ability to lift and move objects up to 50 pounds (and over 75 pounds with assistance), as well as navigating various physical environments.

Requirements

• Ability to stand, sit, or walk for an extended period of time
• Ability to read and visually verify information in a variety of formats (e.g., small print)
• Ability to visually inspect tools, equipment, or machines (e.g., to identify defects)
• Ability to enter and locate work-related information using computers and/or point of sale systems
• Ability to move at a speed required to respond to work situations (e.g., run, walk, jog)
• Ability to stand, sit, or walk for an extended period of time or for an entire work shift
• Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance
• Ability to grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination
• Ability to move through narrow, confined, or elevated spaces
• Ability to move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping
• Some states may have additional licensing/registration requirements to be considered for this position

Nice To Haves

• Education: High school diploma or G.E.D. equivalent
• Related Work Experience: No related work experience
• Supervisory Experience: No supervisory experience
• License or Certification: None

Responsibilities

• Patrol all areas of the property
• Assist guests with room access
• Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system
• Lock property entrances when required
• Conduct daily physical hazard inspections
• Respond to accidents, contact EMS or administer first aid/CPR as required
• Assist guests/employees during emergency situations
• Notify appropriate individuals in the event of accidents, attacks, or other incidents
• Defuse guest/employee disturbances
• Call for outside assistance if necessary
• Complete incident reports to document all Security/Loss Prevention related incidents
• Handle all interruptions and complaints
• Resolve safety hazard situations
• Escort any unwelcome persons from the property without interrupting the orderly flow of property operation
• Report to scenes of vehicle accidents/thefts
• Call for assistance using proper code responses
• Complete a Loss Prevention shift summary/daily activity report
• Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals
• Conduct investigations and gather evidence
• Conduct interviews with relevant parties
• Follow all company policies and procedures
• Report accidents, injuries, and unsafe work conditions to manager
• Complete safety training and certifications
• Ensure uniform and personal appearance are clean and professional
• Maintain confidentiality of proprietary information
• Protect company assets
• Welcome and acknowledge all guests according to company standards
• Anticipate and address guests’ service needs
• Assist individuals with disabilities
• Thank guests with genuine appreciation
• Speak with others using clear and professional language
• Prepare and review written documents accurately and completely
• Develop and maintain positive working relationships with others
• Support team to reach common goals
• Comply with quality assurance expectations and standards
• Perform other reasonable job duties as requested by Supervisors

Benefits

• Dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity
• Actively foster an environment where the unique backgrounds of our associates are valued and celebrated
• Commitment to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law
• Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees