Senior Logistics Specialist

HOLLY POULTRY•Hanover, MD

3d•$60,000 - $75,000

About The Position

The Senior Logistics Specialist coordinates and manages outbound transportation for the Retail Campus, ensuring customer orders are delivered safely, on time, in full, and at the proper temperature while meeting food-safety and quality requirements. The role balances transportation cost with service, reliability, product quality, carrier performance, fill rates, and customer satisfaction. It works closely with Operations, Warehouse, Customer Service, Sales, and Quality Assurance to reduce load rejections, improve delivery performance, maintain carrier relationships, and support customer-service goals. The position coordinates shipments and delivery appointments, secures and evaluates carriers, monitors shipment and carrier performance, tracks issues, and communicates disruptions and recovery plans. It supports cold-chain compliance by verifying carrier requirements, monitoring temperature documentation, and partnering with Quality Assurance on temperature deviations, rejected loads, claims, and food-safety concerns. It also maintains shipment and performance records, analyzes and reports logistics metrics, and recommends improvements to transportation efficiency, service, fulfillment, and product protection.

Requirements

At least three years of experience in retail transportation, logistics, supply chain, distribution, or customer fulfillment.
Knowledge of temperature-controlled transportation requirements and food-safety practices.
Strong organizational, analytical, and problem-solving skills.
Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Excellent verbal and written communication skills.
Proficiency with Microsoft Office, including Excel and Outlook.
Must successfully pass the post-offer/pre-employment background screen and drug screen, as required by company policy.

Nice To Haves

Associate's or Bachelor's degree in Supply Chain, Logistics, Business, or a related field.
Experience in food manufacturing, food distribution, refrigerated transportation, or cold-chain logistics.
Experience with transportation management systems and shipment-tracking platforms.

Responsibilities

Coordinate and schedule outbound shipments to meet customer delivery requirements.
Secure transportation through approved carriers and brokers, considering service, reliability, food-safety compliance, delivery performance, and cost.
Monitor shipment schedules and carrier performance to support on-time pickups and deliveries.
Schedule and manage customer and distribution-center delivery appointments.
Track shipments and proactively communicate delays, disruptions, and transportation issues to internal stakeholders.
Ensure transportation capacity is available to meet customer demand and business needs.
Work with Operations and Warehouse teams to maximize customer fill rates and address potential product shortages.
Collaborate with Customer Service and Sales to understand customer expectations and delivery requirements.
Communicate inventory constraints, shipment delays, service issues, and recovery plans.
Support customer satisfaction through consistent delivery execution and clear communication.
Verify carriers meet company food-safety, transportation, and customer requirements using third-party systems and industry reporting.
Work with Operations and carriers to ensure refrigerated trailers are pre-cooled and maintained at required temperatures before loading.
Review and monitor temperature-tracking documentation and carrier compliance records.
Partner with Quality Assurance to investigate temperature deviations, rejected loads, claims, and transportation-related food-safety concerns.
Identify transportation-failure trends and recommend corrective actions.
Support initiatives to reduce customer rejections and improve transportation quality performance.
Develop and maintain relationships with reliable, high-performing transportation providers.
Evaluate carriers based on service, communication, safety, temperature compliance, claims history, and customer feedback.
Maintain an approved carrier network that supports operational, customer-service, and food-safety objectives.
Negotiate transportation rates while ensuring quality and service expectations are met.
Monitor carrier scorecards and recommend corrective actions when performance standards are not achieved.
Maintain accurate records of shipments, carrier performance, freight costs, claims, load rejections, temperature incidents, fill-rate issues, and delivery concerns.
Identify opportunities to improve transportation efficiency, service levels, customer satisfaction, fill rates, and product protection.
Track, analyze, and report transportation, service, quality, and fulfillment metrics.
Prepare reports and recommendations for management as needed.
Support implementation of transportation procedures, carrier standards, and logistics best practices.